Dynamic professional with extensive experience at QBuild, excelling in project management and client relationship management. Proven ability to lead teams effectively while ensuring regulatory compliance and safety management. Recognized for exceptional communication skills and a commitment to achieving program outcomes that exceed client expectations.
Overview
7
7
years of professional experience
Work History
Delivery Senior Supervisor (007) – Education
QBuild
06.2024 - Current
Providing a high level of supervisory services in respect to the delivery of construction, maintenance, and upgrade work undertaken by QBuild.
Monitoring and reviewing project standards using effective work order management techniques that monitor and report to stakeholders on the status and quality of service, project delivery and expenditure, and achieve compliance with industry best practice and agreed cost and time parameters.
Managing regional resources to effectively deliver construction, maintenance and upgrade projects ensuring compliance with relevant legislation, policies, and practices.
Maintaining positive relationships with clients through effective and regular communication, sound negotiation and the achievement of program outcomes which meet client expectations.
Ensuring application of Safety Management System (SMS) including: - Participate in and facilitate WHS audits under the direction of the WHS Advisor. - Undertaking on-site WHS inspections including plant and equipment checks. - Ensuring all job documentation includes safe work method statement or other risk assessment documentation as appropriate; and - Promote and ensure a healthy and safe work environment through own practices and education and awareness raising of staff and contractors while working with the WHS Advisor and QBuild WHS Manager to promote a consistent WHS approach QBuild workplaces.
Delivery Supervisor (006) – Education
QBuild
10.2023 - 06.2024
Providing supervisory services in respect to the delivery of construction, maintenance, and upgrade work undertaken by QBuild.
Monitoring and reviewing project standards using effective work order management techniques that monitor and report to stakeholders on the status and quality of service, project delivery and expenditure, and achieve compliance with industry best practice and agreed cost and time parameters.
Managing regional resources to effectively deliver construction, maintenance and upgrade projects ensuring compliance with relevant legislation, policies, and practices.
Business Support Coordinator (A04)
QBuild
12.2022 - 02.2023
Providing guidance and support to a team of 12 business support officers and the Travel Team. Frequently managed high workloads and successfully onboarded various agency staff across QBuild. Daily tasks involved:
Running reports for the SEQ and Regional directors to align with reporting standards.
Assisting various staff members across multiple sectors of QBuild with daily payroll or agency staff related queries.
Liaison with private stakeholders including government agencies when onboarding various QBuild agency staff.
Sourcing applicants, preparing, and conducting interviews for multiple roles within QBuild.
Executive Assistant to the General Manager (A04)
Disaster Resilience Program, Major Projects
08.2022 - 12.2022
Provided high level professional and confidential executive support to the General Manager and executive directors including effective diary management, coordinating meetings in collaboration with key stakeholders and ensuring optimal usage of time.
Coordinate the efficient functioning of multiple lead roles and preparation and distribution of briefs and agendas, live minute taking and action tracking.
Proactively manage human resource functions, procurement, and recruitment processes for the General Manager Disaster Resilience Program - including scheduling interviews, drafting interview questions, scribing, and drafting selection reports.
Manage the leave for the General Manager's direct reports ensuring any backfill arrangements are planned well in advance to provide continuity of service.
Manage the incoming and outgoing correspondence to the Office of the General Manager through preparation of memos, coordinating briefing notes, distributing and collating official requests, drafting responses and following up stakeholders to ensure deadlines are met.
Act with a high degree of autonomy using initiative and judgement to resolve problems and make decisions in the absence of the General Manager
Management of appeals and enquiries register for applicants of the Resilient Homes Fund
Coordination and facilitation of 6 community engagement sessions for information on the Resilient Homes Fund at community centers across Southeast Queensland
Business Support Coordinator (A04)
QBuild
05.2022 - 06.2022
Providing guidance and support to a team of 12 business support officers and the Travel Team. Frequently managed high workloads and successfully onboarded various agency staff across QBuild. Daily tasks involved:
Running reports for the SEQ and Regional directors to align with reporting standards.
Assisting various staff members across multiple sectors of QBuild with daily payroll or agency staff related queries.
Liaison with private stakeholders including government agencies when onboarding various QBuild agency staff.
Sourcing applicants, preparing, and conducting interviews for multiple roles within QBuild.
Selected as an Ellipse to Aurion Change Champion, facilitating the role out of QBuild's move to the Aurion processing system.
Conducted testing and inductions for Office and Field staff employees.
Business Support Officer (A03)
QBuild
05.2021 - 05.2022
Team member of the Assisted Self Service team. In charge of processing field staff timesheets, leave applications, staff movements and frequent liaison with field staff in a variety of roles.
Highly proficient using Microsoft excel, Office 365, Adobe Reader + Acrobat, Aurion ESS and Ellipse
Selected as a member of the Disaster Management team. Completed extensive auditing of administrative and field staff timesheets to ensure transparency across all departments.
Proficient in public speaking + presenting. Volunteered to present at multiple 'toolbox talks' as the speaker on instructing appropriate timesheet + leave processes for a variety of field staff across SEQ.
Acquired a distinct level of attention to detail under strict timeframes, ensuring my workload is concise and completed in timely matter.
Resolving enquiries from QBuild employees and other business areas, including answering incoming phone enquiries from field staff and frequently providing administrative support to members within the office
Payroll Officer (A03)
Queensland Health
02.2020 - 07.2020
Team member of the Children's Health processing team as a client service and payroll officer. Through this position I have acquired an excellent attention to detail, further experience in customer liaison and the ability to work under strict timeframes. Payroll experience including processing rosters, processing leave applications, ADHOC payments and movements.
Town Planning & Residential Property Development Assistant
Impact Homes Pty Ltd
02.2018 - 08.2018
Undertook various town planning tasks, including feasibility studies, investigations, due diligence and providing recommendations on development opportunities and development assessment.
Reviewed local government planning schemes to assist with the preparation of development applications, response to information requests, provision of general town planning advice
Assisted with the preparation of development applications and responses to information requests
(6 Month Placement Role)
Education
Bachelor of Urban and Environmental Planning -
Griffith University
Nathan, QLD
07.2019
Highschool Certificate -
Villanova College
Coorparoo
01.2014
Skills
Interpersonal Competencies
Excellent communicational skills both written and verbal Highly competent public speaker
Manage time effectively, very organised
Commitment and enthusiasm toward both teamwork and individual assessment
Outgoing and Friendly character
Previous leadership roles within Queensland Government and University, ensuring I can motivate others to succeed
Professional Competencies
Highly competent with problem solving, research and analytical analysis Skills acquired through completion of bachelor's degree and within previous roles within Queensland Government
Exceptional written and communicational skills, present throughout my current and previous roles
Comprehensive understanding of principals, processes and practices within a governmental setting
Proficient analysis and interpretation of various legislation including: Building, Engineering and Maintenance Services Employees (BEMS) Award 2016, QBuild Field staff agreement, Energy and Public works HR Delegations 2022, QBuild office staff agreement, all leave directives, The Planning Act 2016 and various QLD, NSW and VIC planning schemes and PSP's