Daniel Haining

As the Coles Online Manager, I oversee the day-to-day operations of a large department, managing 80 team members and collaborating closely with 1 Assistant Online Manager. My primary focus is on efficiently fulfilling customers' online home delivery and click-and-collect orders, averaging 200-250 orders daily, seven days a week, contributing to a weekly sales revenue of approximately $250,000.

Key Responsibilities:

Achievements:

• Successfully trialled short paper bags that would later launch nation wide in all Coles Online stores in 2024.
• As the Coles Online Manager for my region, I was honored to serve as the representative of our region of Online Managers during a pivotal two-day Coles National Online meeting at the head office. This opportunity allowed me to showcase our region's achievements, share insights, and actively contribute to the national online strategy discussions. Being chosen as the ambassador for our team demonstrated my leadership and communication skills, reinforcing the trust placed in my ability to effectively represent and articulate the successes and challenges faced by our region.
• I had the privilege of being filmed for a special segment on the renowned TV show MasterChef, scheduled to air in May 2024. This exciting opportunity not only showcased my professional expertise but also provided a platform to represent my role and contributions in the culinary world. This experience reinforced my ability to thrive in high-profile settings and contributed to the broader recognition of my dedication and skills within the industry.

Skills Developed:

• Team leadership and management
• Rostering and scheduling
• Logistics and operations management
• Customer service and conflict resolution
• Human resources and employee relations
• Health and safety compliance
• Revenue generation and sales management

In this role, I have demonstrated strong leadership, effective communication, and a commitment to delivering exceptional customer service while managing a high-volume and complex operational environment.

As an Online Duty Manager at Coles Supermarkets, I play a vital role in supporting the Online Manager with the day-to-day operations of the online department. In this dynamic role, I actively contribute to the efficient fulfillment of customer online home delivery and click-and-collect orders, ensuring a seamless and positive customer experience.

As the Click and Collect Manager at Coles Supermarkets, I hold a key leadership role focused on the efficient and customer-centric management of the Click and Collect service. Tasked with overseeing the entire process from order placement to customer handover, I play a pivotal role in ensuring a seamless and positive experience for our valued customers.

As the Duty Manager at Coles Supermarkets, I undertake a pivotal role overseeing the entire store during the afternoon and night shifts, effectively stepping into the Store Manager's position. My comprehensive responsibilities encompass the efficient operation of each department, ensuring customer inquiries are addressed with exceptional service, and maintaining the store's overall presentation and functionality. I lead the charge in stock management, supervising replenishment and overseeing deliveries, while also providing crucial support to team members as needed during peak hours. Additionally, I take on the responsibility of team members' well-being and performance during after-hours shifts, enforcing security measures, and ensuring compliance with safety protocols. My achievements include implementing enhanced visual merchandising standards, significantly improving the store's appearance and customer satisfaction, as well as streamlining stock management processes, resulting in reduced stockouts and improved inventory turnover. This multifaceted role has honed my skills in store operations management, customer service, visual merchandising, stock management, leadership, and decision-making.

In the role of Customer Service Supervisor at Coles Supermarkets, I hold a crucial position overseeing the Service department during nights and weekends in the absence of the Customer Service Manager. My primary responsibilities revolve around ensuring the smooth operation of the Service department, maintaining high levels of customer satisfaction, and providing leadership to the customer service team during critical periods.