Daniel Hands
Kensington Grove
Summary
Highly detail-oriented and professional salesperson, with 7+ years in management and a successful track record meeting and exceeding all goals and company requirements.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager - 2IC
Sherriff Electrical
06.2021 - 03.2023
- Reporting directly to Branch Manager & regional Manager.
- Similar scope of work to my role at Ideal Electrical.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Co-Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Maintained friendly and professional customer interactions.
- Co-Assessed employee performance and developed improvement plans.
- Developed strategic plans for day-to-day financial operations.
Assistant Manager - 2IC
Ideal Electrical
04.2018 - 06.2021
- General counter sales, aiding in the supply and delivery of electrical goods to customers across SEQLD
- Managing large scale Commercial and Industrial projects alongside Site Foreman and BDM’s
- Proficient with MYOB and XERO systems
- Customer pricing and discount structuring
- Daily, Weekly, Monthly and Annual KPI setting
- Handling of customer accounts on a professional and personal level
- Organising inward and outward stock, stock replenishing and day to day ordering
- Taking charge in daily cyclic counts and quarterly stocktakes
- Direct relationship with both branch and regional managers to ensure success of daily trading and customer results
- Communicating with suppliers to ensure product items available, along with maintaining close relationships with said suppliers to ensure fair pricing, expected delivery dates and deals are met
- Daily banking, invoicing and refunds
- Displaying sales merch, current promotions and informing sales team/customers of upcoming promotions
- Maintaining an extremely tidy, fun and professional workplace at all times.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Administration Officer / Sales Consultant
David Evans Group
03.2017 - 04.2018
- To aid and take charge in the sale of new agricultural equipment, spare parts, tools and used goods
- Handling of customer accounts and invoicing
- Answering all forms of communication such as phone and email, effectively and efficiently
- Handling all customer’s needs, complaints and issues
- Daily money handling and write up of invoices, retail order forms and warranty documents
- Strong communication within organisation and ability to get along with all personality types
- Daily use of lawn mowers/ Mid – Large Tractors / RTV (Utility Vehicles)
- Communicating and assisting members of the public daily
- Organising and scheduling deliveries, scheduling pick-up and drop offs
- Marketing and managing the progress and sale of pre-owned goods online and in store
- Invoicing, receival of payment for accounts and purchases, price negotiation, strong customer involvement
- Assisting in the aid of workshop repair orders
- Yard maintenance or moving of machines/equipment
- Stocktaking, order picking/packing
- Displaying sales merch.
Store Manager / Team Leader
Laidley Hire and Farm Supplies
01.2011 - 03.2017
- Maintaining stock levels, taking customer orders, organising showroom/warehouse, maintaining a tidy and presentable shop
- Daily money handling, daily banking, payment of invoices, payment of business accounts and opening/closing business accounts
- Dealing with members of the public daily, business representatives and the occasional difficult customer
- Daily use of forklift, loading and unloading trucks
- Daily use of company vehicles
- Unsupervised work
- Team leading
- Problem solving.
Education
High School Diploma -
Laidley State High School
08.2012
Skills
- Extremely strong vocal, literacy and numeracy skills
- Able to work both supervised, unsupervised, in a team or alone
- Managerial experience, able to take charge of a team to ensure business/production KPI’s needs are met
- Proficient with MYOB and XERO systems
- Able to follow instructions efficiently and precisely
- Coping under pressure and reliable with large/difficult tasks, able to handle rejection and resolve customer issues/complaints
- Firm knowledge of agricultural equipment, planting/harvesting crops/ Spraying dangerous chemicals/ cultivating and irrigating
- Firm knowledge in the electrical industry along with project management knowledge
- Able to navigate and use computer programmes (such as word, excel, PowerPoint) easily
- Excellent attention to detail, work ethic, physical fitness and enthusiasm
- Strong mechanical knowledge
- Excellent people skills
- Able to maintain a clean, happy and healthy work environment
Certification
- Current OPEN Queensland Driver’s License – Manual
- Current OPEN Queensland RE Licence
- Current Forklift Licence
- Current Blue Card
- Current White Card (Construction Card)
Timeline
Assistant Manager - 2IC
Sherriff Electrical
06.2021 - 03.2023
Assistant Manager - 2IC
Ideal Electrical
04.2018 - 06.2021
Administration Officer / Sales Consultant
David Evans Group
03.2017 - 04.2018
Store Manager / Team Leader
Laidley Hire and Farm Supplies
01.2011 - 03.2017
High School Diploma -
Laidley State High School
Similar Profiles
Daniel HandsDaniel Hands
Branch Manager at Sherriff ElectricalBranch Manager at Sherriff Electrical
Cynthia PrestonCynthia Preston
Accounts Payable Clerk at Sherriff Goslin CompanyAccounts Payable Clerk at Sherriff Goslin Company
Calvin BordersCalvin Borders
Intern, Business Administration at Sherriff Solutions Group LLCIntern, Business Administration at Sherriff Solutions Group LLC