Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Daniel Harkin

Williamstown,VIC

Summary

Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.

Overview

13
13
years of professional experience

Work History

Customer Service & Head Administrator

Rustoria.co
12.2021 - Current
  • Assisted in the development of new administrative systems, procedures and policies.
  • Provided general administrative support to staff members.
  • Customer service
  • Managing tickets via ticketing system (reports) of players.
  • Updated databases with new employee information, job changes and training.
  • Running and organising events with large content creators.
  • Troubleshooting technical server issues.

E-Commerce Manager

Self-Employed
11.2017 - Current
  • Developed a comprehensive e-commerce strategy to increase online sales, including sourcing new items and managing stock levels.
  • Managed the day-to-day operations of the e-commerce platform, including product management, website content updates and customer service.
  • Monitored competitors' websites and pricing structures to ensure competitive positioning within marketplaces.
  • Researched new technologies that could be used to enhance customer experience on the website.
  • Planned, created and executed digital marketing campaigns using various tools such as Google Ads Manager or eBay Ads Manager.
  • Shipping items to customers and physically delivering items.
  • Maintained accurate records of orders placed online.
  • Resolving disputes with customer queries and complaints both written and verbal communications with customers and external stakeholders.

Western Electronics Repairs

Self-Employed
Willamstown, VIC
01.2017 - 11.2020
  • Installed software upgrades for operating systems and applications.
  • Conducted tests to ensure that equipment was functioning properly after repairs were completed.
  • Set up new computer systems according to customer specifications.
  • Assisted customers in troubleshooting problems with their electronics products over the phone or via email.
  • Performed routine maintenance and repairs on all types of electronic equipment, including computers, phones, tablets, and other devices.
  • Processing of payments using Point of Sales systems.

DJ

Self-Employed
Willamstown, VIC
11.2012 - 12.2017
  • DJ for weddings and social functions.
  • Emceeing for social events
  • Created playlists tailored to the audience's musical preferences.
  • Developed and maintained music library, ensuring all tracks were up to date for certain events such as High School formal nights.
  • Ensured sound quality remained consistent throughout performances.
  • Adhering to OHS requirements during events.

Western Electronics Repairs

Labour Hand
Yarraville, VIC
08.2011 - 01.2012
  • Disassembling, rebuilding, rewinding and rebuilding of motors from large ships, cranes, air-conditioners and escalators.
  • General labour work.

Education

Certificate III - Media & Communications

Williamstown Senior High School
Williamstown, VIC
01-2015

Certificate IV - Technical Production (Audio Engineering)

Williamstown Senior High School
Williamstown, VIC
01-2014

Certificate IV - Information Technology

Victoria University
Melbourne, VIC

Completion of First Aid Certificate -

N/A

Occupational Health & Safety Management Course -

N/A

Skills

  • Highly advance computer knowledge and skills
  • Resolving difficult issues
  • Possess a wide range of computer knowledge
  • Adept in MS Office 365, Notepad , The Adobe Collection, Windows (All Versions), MacOS & VM ware
  • Excellent interpersonal & listening skills
  • Ability to maintain calm in high pressured situations
  • Prioritising and meeting stringent deadlines
  • Staff training & coaching
  • Program Leadership
  • Executive Support
  • Relationship Development
  • Customer Service
  • Demonstrated verbal and written communication skills
  • Negotiation skills
  • Troubleshooting and diagnosis
  • Resourceful and Analytical
  • Technical Support
  • Personable and Approachable and open to suggestions and ideas to resolve issues
  • Stakeholder Relations

Affiliations

  • I am extremely passionate about Computer & Technology and thrive in fixing or learning new techniques.
  • Gym / Fitness
  • Gaming
  • DIY
  • Learning new things
  • Music
  • Delicious food

Timeline

Customer Service & Head Administrator

Rustoria.co
12.2021 - Current

E-Commerce Manager

Self-Employed
11.2017 - Current

Western Electronics Repairs

Self-Employed
01.2017 - 11.2020

DJ

Self-Employed
11.2012 - 12.2017

Western Electronics Repairs

Labour Hand
08.2011 - 01.2012

Certificate III - Media & Communications

Williamstown Senior High School

Certificate IV - Technical Production (Audio Engineering)

Williamstown Senior High School

Certificate IV - Information Technology

Victoria University

Completion of First Aid Certificate -

N/A

Occupational Health & Safety Management Course -

N/A

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Daniel Harkin