Summary
Overview
Work History
Education
Skills
Timeline
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Daniel Harmon

Summary

I have worked in the Automotive parts industry for 18+ years, I am a motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service, a forward-thinking team leader, proactive and hardworking individual, capable of independent decision-making and sound judgment to positively impact company success and customer satisfaction.

Overview

7
7
years of professional experience

Work History

Operations Manager

Truckline
03.2022 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.

Account Manager

Ashdown-Ingram (A Division Of GPC Asia Pacific)
01.2020 - 01.2022
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.

Store Manager

Taylor's Parts Centre (GPC Asia Pacific)
11.2016 - 06.2020
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Education

Higher School Certificate -

Inverell High School
Inverell, NSW

Skills

  • Manage Budgets
  • Staff Supervision
  • Staff Management
  • Customer Loyalty
  • Goals and Performance
  • Multitasking Abilities
  • Operational Efficiency
  • Customer Transactions
  • Customer Inquiries

Timeline

Operations Manager

Truckline
03.2022 - Current

Account Manager

Ashdown-Ingram (A Division Of GPC Asia Pacific)
01.2020 - 01.2022

Store Manager

Taylor's Parts Centre (GPC Asia Pacific)
11.2016 - 06.2020

Higher School Certificate -

Inverell High School

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Daniel Harmon