Daniel Hartland
Rooty Hill
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
14
14
years of professional experience
Work History
Store Manager
Dulux Group
04.2021 - Current
- Conducted employee training sessions to educate employees on products and company policies
- Planned and directed staffing, training and performance evaluations to develop and control sales and service programs
- Increased company's profitability through customer relationship development, community involvement and marketing campaigns
- Accomplished multiple tasks within established timeframes
- Maximized performance by monitoring daily activities and mentoring team members
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
ASSISTANT MANAGER
Dynamic Hire
08.2020 - 04.2021
- Offered hands on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Resolved customer complaints and handled refunds and returns to promote satisfaction
- Scheduled equipment cleanings, maintenance and repairs and ordered new equipment and tools
- Analyzed market and competitor trends to assess customer preferences and introduce new products.
STORE MANAGER / ASSISTANT MANAGER
PPG Taubmans Paints
05.2010 - 08.2020
- Managed inventory control, cash control and store opening and closing procedures
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Completed point of sale opening and closing procedures
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Approved regular payroll submissions for employees
- Rotated merchandise and displays to feature new products and promotions
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Education
To Perform High Risk Work Skills Training -
FORKTIME
FORKTIME, NSW05.2021
White Card Occupational Health And Safety -
WORKCOVER
WORKCOVER, NSW11.2009
Product Knowledge Training -
DULUX TRAINING ACADEMY
DULUX TRAINING ACADEMY, NSW03.2009
Skills
Customer Service
Problem-Solving
Customer Relations
Multitasking and Organization
Timeline
Store Manager
Dulux Group
04.2021 - Current
ASSISTANT MANAGER
Dynamic Hire
08.2020 - 04.2021
STORE MANAGER / ASSISTANT MANAGER
PPG Taubmans Paints
05.2010 - 08.2020
To Perform High Risk Work Skills Training -
FORKTIME
White Card Occupational Health And Safety -
WORKCOVER
Product Knowledge Training -
DULUX TRAINING ACADEMY
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