Daniel Hayes
Box Hill
Summary
Dynamic Customer Success Manager with a proven track record at MYOB, excelling in customer relationship building and strategic planning. Enhanced customer retention through tailored solutions and proactive account management, driving revenue growth. Adept at negotiation and conflict resolution, fostering strong partnerships that result in increased loyalty and satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Success Manager
MYOB
07.2023 - Current
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Conducted regular account reviews to assess progress and strategise future growth opportunities for clients.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
Customer Success Specialist
MYOB
05.2021 - 07.2023
- Conducted regular account reviews to assess client status, identify opportunities, and ensure continued success.
- Collaborated with cross-functional teams to advocate for customer needs and drive product improvements.
- Implemented process improvements that resulted in increased efficiency within the Customer Success team.
- Enhanced team collaboration, sharing best practices and working together to resolve complex issues.
- Investigated churn and downgrade trends and insights to help the business formulate strategies to negate.
Education
Bachelor of Business - Management
Swinburne University
Hawthorn, VIC06-2021
Skills
- Customer account management
- Customer relationship building
- Customer retention
- Customer advocacy
- CRM software
- Revenue growth
- Negotiation and conflict resolution
- Strategic planning
Timeline
Customer Success Manager
MYOB
07.2023 - Current
Customer Success Specialist
MYOB
05.2021 - 07.2023
Bachelor of Business - Management
Swinburne University
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