Daniel Herrero
Slacks Creek,QLD
Summary
Skilled delivery professional with a strong background in customer service and vehicle maintenance. Proven record of increasing customer satisfaction through on-time deliveries and efficient problem resolution. Competent in planning and navigation, ensuring safe operations in busy environments while upholding cleanliness and organization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Furniture Delivery Driver
Griffiths Transport Services
Brisbane, QLD
06.2024 - Current
- Improved customer satisfaction by providing professional, courteous service throughout the delivery process.
- Demonstrated strong attention to detail while inspecting furniture before delivery, identifying any defects or damages prior to departure from the warehouse.
- Handled customer inquiries and concerns regarding deliveries, resolving issues promptly to maintain positive relationships.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Prevented potential issues by proactively reporting any mechanical or safety concerns with company vehicles to management for prompt resolution.
- Assisted with assembly and installation of furniture at customer locations when required.
- Promoted a clean work environment by maintaining a neat appearance both personally and within the vehicle.
- Maintained accurate records of deliveries, including signatures and confirmation documentation.
- Reduced damage claims by carefully handling delicate items during loading, transportation, and unloading processes.
Delivery Driver
Beds R Us
Gold Coast, QLD
09.2023 - 06.2024
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Labourer
Cody
Brisbane
08.2020 - 07.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Skills
- Planning and navigation skills
- Vehicle Maintenance
- Customer service
- Time efficiency
- Defensive driving techniques
- HR Road ranger licence
Certification
- Heavy Rigid no conditions
- Certificate 3 in Transporting and logistics
- Tertiary Preparation Education
- White card
Timeline
Furniture Delivery Driver
Griffiths Transport Services
06.2024 - Current
Delivery Driver
Beds R Us
09.2023 - 06.2024
Labourer
Cody
08.2020 - 07.2023