Daniel Hey
Brisbane,QLD
Summary
A driven business and customer service professional with 8+ years in hospitality industry, including 12 months as General Manager/part owner of a large restaurant venue, 12 months Group General Manager of a restaurant, rooftop bar, wine bar and function centre and 18 months Duty Manager of two other large venue. Effective communicator with proven ability to network and grow business opportunities. Strong time management and staff management skills. Experience in implementing cost control measures.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
Potentia Leisure - Claw BBQ
04.2023 - Current
- Curated a distinctive personality and vision for the venue, crafting unique themes, menus, and service experiences tailored to resonate with our target clientele
- Managed budget implementations to keep cost of goods in line on a weekly basis for both food and beverage
- Cultivated strong relationships with suppliers
- Training of all front of house staff as well as other management
- Formulated policies and procedures to streamline operations and reduce overhead expenses without compromising quality or service
- Marketing, promotions and managing functions
- Team administration and management (12 to 35 staff during any given shift)
- Analysis of accounts and development of strategic plans to achieve growth
- Maximising bottom line performance through management of loss control and inventory management
- Ensure compliance to relative legislation and policy, introduce and implement corrective actions when required
Group General Manager
La Costa Restaurant, Cielo Rooftop, The Parlour
05.2022 - 04.2023
- Organised and hosted events within the function space, The Parlour, including wedding receptions, parties, various activations, and cocktail classes amongst others
- Introduced wage cost tracking across all four venues separately while ensuring total group spend was still within budget
- Assessed current venues norms on arrival and worked towards streamlining and improving or cutting wasted expense
- Inventory, business and cost reporting
- Developing new business opportunities for corporate events, exclusive functions, financial year and Christmas functions and family events
- Plan and execute product training and entertaining sessions
- Ensure compliance to relative legislation and policy, introduce and implement corrective actions when required
Duty Manager
Cleveland Sands Hotel/Koala Tavern
09.2020 - 05.2022
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours
- Trained employees in essential job functions
- Mentored and supported junior staff members to apply best practices and follow procedures
- Supervised and coordinated team to provide guidance and support and maximize performance
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction
- Assisted the venue manager in stocktake
- Responsible for the weekly beverage order for the entire venue
- Daily banking and reporting of sales as well as gaming clearance during opens
- Daily banking and reporting of TAB and Keno
Bartender Supervisor
Gumdale Tavern
11.2019 - 03.2020
- Developed cocktail experience
- Developed stock control and ordering experience
Food, Beverage and Gaming Attendant
Pacific Golf Club
08.2016 - 11.2019
- Over the course of three years trained and performed within all aspects of a golf club including; bistro, gaming, bar, sports bar, functions, half-way house, drinks cart, Keno
Skills
- Business development
- project, events and management
- Change management
- Sales & customer service
- Negotiation/ conflict management
Certification
Strong time management skills
Successful in managing multiple tasks & demanding timelines
Strong organisational skills & problem solving
Committed & dedicated focus on customer service
Additional Information
Offered promotion within company unit become a business partner to own, build and manage new operation and creation of Claw BBQ restaurant
Assigned as Events & Sales Manager for 6 months covering person on LSL
References
Claire Ritchie, Group Operations Manager - Potentia Leisure
0403 542 195
Nicki Lawnrence, Venue Manager - Cleveland Sands/Koala Tavern
0413 423 647
Timeline
General Manager
Potentia Leisure - Claw BBQ
04.2023 - Current
Group General Manager
La Costa Restaurant, Cielo Rooftop, The Parlour
05.2022 - 04.2023
Duty Manager
Cleveland Sands Hotel/Koala Tavern
09.2020 - 05.2022
Bartender Supervisor
Gumdale Tavern
11.2019 - 03.2020
Food, Beverage and Gaming Attendant
Pacific Golf Club
08.2016 - 11.2019
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