Summary
Overview
Work History
Education
Skills
Websites
Timeline
AccountManager

DANIEL HILL

Angaston,SA

Summary

Experienced and self motivated Account Manager with experience overseeing existing customers and new account developments. Proven track record of collaborating with sales teams to achieve goals, increase revenue, and advance sales.


A strong leader with the ability to increase sales and develop strategies to retain customers. I have an understanding of key customers' business drivers and challenges, proactively offering insights and solutions to meet a client's needs.

Overview

14
14
years of professional experience

Work History

Account Manager

Office National Barossa
09.2021 - Current
  • Act as the main point of contact in all matters relating to client concerns and needs
  • Build and strengthen client relationships to achieve long-term partnerships
  • Maintain accurate client records, keeping track of any contract updates and renewals
  • Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
  • Develop a thorough understanding of products and service offerings to better upsell and cross-sell to clients
  • Meet regularly with other members of the team to discuss progress and find new ways to improve business
  • Negotiate contracts and close agreements to maximise profits
  • Create a marketing plan, write and post content to social channels, create marketing emails
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Liaised between account holders and various departments.
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Contributed to annual revenue goals by selling new services and developing new accounts.

Account Manager

HL Sports
10.2020 - 09.2021
  • Building and maintaining customer relationships
  • Maintain Product Knowledge
  • Identify sales leads, provide quotes and submit orders
  • Manage my own diary, trip list and organise meetings
  • Record interactions
  • Warehouse pick and pack
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Oversaw new business development and customer servicing.
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Contributed to annual revenue goals by selling new services and developing new accounts.
  • Listened attentively to client feedback and worked with product development team to introduce new services.
  • Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
  • Educated clients on new products and updated account information to maintain high standards of client service.
  • Introduced new processes to improve account and market tracking for better data analysis.
  • Improved account management by predicting potential competitive threats and outlining proactive solutions.
  • Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
  • Managed accounts by reviewing and mitigating discrepancies and collaborating with account holders.
  • Capitalized on emerging trends in customer preferences and marketplaces.

Order Remediation Manager

Telstra
01.2020 - 10.2020
  • Building and maintaining customer relationships
  • Problem solving order issues and remediating issues
  • Achieving daily employment outcome targets
  • Review monthly performance and exceed KPI's set by management
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Content Writer

Womens Sport Australia
11.2019 - 10.2020
  • Write, post and aggregate content, manage tags and handles, upload pictures and videos, to reinforce the objectives of Womes Sport Australia (WSA)
  • Perform research to find articles, stories, and resources, relevant to WSA audience and post links to social media platforms
  • Update social media accounts with activities and events led by WSA
  • Assist in creating and implementing social media marketing strategies and tactics
  • Handle social media market research activities
  • Track the growth and impact of social media on the organization, then create and submit progress reports
  • Possess a clear understanding of mobile apps, websites, and advertising
  • Completed thorough research into assigned topics.
  • Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating and authentic approach.
  • Managed competing deadlines with efficiency.
  • Consulted with editors to shape story and eliminate any errors.
  • Chose cover photography or artwork, selected fonts and arranged designs to attract target readership.

Social Media Consultant

Telstra
01.2009 - 01.2019
  • Manage service and engagement content over Facebook and Twitter
  • Develop and oversee social media communities dedicated to Telstra's brand
  • Monitor the communication on these communities and respond to customer questions and complaints
  • Collaborate with marketing or sales staff to create consistent message delivery across platforms and developing methods to analyse the performance of social media campaigns
  • Actively build strong relationships with key stakeholders within the business
  • Monitor Telstra CEO's Twitter account and respond to customer questions and Complaints
  • Review monthly performance and exceed KPI's set by management
  • Set individual goals for each month and worked hard to attain and exceed these milestones.
  • Represented company and brand while responding to social media inquiries.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.

Education

Sports And Recreation Management -

Open2Study

Customer Contact -

Franklyn Scholar

Complete Digital Marketing -

Udemy

Writing For The Web -

Open2Study

SEO Masterclass -

Udemy

Skills

  • With experience in account management, sales, customer service, and marketing, I am adept at a variety of roles within a business
  • Experience working in both collaborative environments and also autonomously
  • I use initiative to complete tasks, am able to work well under essure, adhere to deadlines and reach key performance indicators
  • Workgroup Manager
  • Overcoming Objections
  • Verbal and Written Communication
  • Qualifying Leads
  • Account Management
  • Time Management
  • Business Development
  • Teamwork and Collaboration

Timeline

Account Manager

Office National Barossa
09.2021 - Current

Account Manager

HL Sports
10.2020 - 09.2021

Order Remediation Manager

Telstra
01.2020 - 10.2020

Content Writer

Womens Sport Australia
11.2019 - 10.2020

Social Media Consultant

Telstra
01.2009 - 01.2019

Sports And Recreation Management -

Open2Study

Customer Contact -

Franklyn Scholar

Complete Digital Marketing -

Udemy

Writing For The Web -

Open2Study

SEO Masterclass -

Udemy

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