Daniel Hill
Account Manager
Angaston,SA
Summary
Experienced and self-motivated Account Manager with experience overseeing existing customers and new account developments. Proven track record of collaborating with sales teams to achieve goals, increase revenue, and advance sales. A strong leader with the ability to increase sales and develop strategies to retain customers. I have an understanding of key customers' business drivers and challenges, proactively offering insights and solutions to meet a client's needs.
Overview
15
15
years of professional experience
Work History
Account Manager
Early Warning Network
02.2023 - Current
- Cultivated and maintained strong business relationships with new and existing accounts
- Managed, reviewed and delivered client solutions for different needs
- Attended regular training to stay abreast of updated technical data regarding industry products, materials and equipment
- Increased upgrade revenue through new product feature adoption and expanding services
- Defined pricing strategies for assigned clients to maximize revenues
- Developed trusting rapport with recurring clients to reinforce brand loyalty and encourage continued patronage
- Drove revenue growth through account profitability and customer satisfaction
- Generated new clients through researching, cold calling and networking within defined markets
- Educated customers on features and benefits of products and provided demonstrations
- Liaised with customers in person, online and by phone.
Account Manager
Office National Barossa
09.2021 - 02.2023
- Act as the main point of contact in all matters relating to client concerns and needs
- Build and strengthen client relationships to achieve long-term partnerships
- Maintain accurate client records, keeping track of any contract updates and renewals
- Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
- Develop a thorough understanding of products and service offerings to better upsell and cross-sell to clients
- Meet regularly with other members of the team to discuss progress and find new ways to improve business
- Negotiate contracts and close agreements to maximize profits
- Create a marketing plan, write and post content to social channels, create marketing emails
- Build and strengthen long-lasting client relationships based on accurate price quotes and customer-centric terms
- Liaise between account holders and various departments
- Secure high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
- Contribute to annual revenue goals by selling new services and developing new accounts.
Account Manager
HL Sports
10.2020 - 09.2021
- Building and maintaining customer relationships
- Maintain Product Knowledge
- Identify sales leads, provide quotes and submit orders
- Managed my own diary, trip list and organise meetings
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
- Listened attentively to client feedback and worked with product development team to introduce new services
- Analysed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs
- Educated clients on new products and updated account information to maintain high standards of client service
- Improved account management by predicting potential competitive threats and outlining proactive solutions
- Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons
- Capitalised on emerging trends in customer preferences.
Content Writer
Women Sport Australia
11.2019 - 01.2021
- Write, post and aggregate content, manage tags and handles, upload pictures and videos, to reinforce the objectives of Women Sport Australia (WSA)
- Perform research to find articles, stories, and resources, relevant to WSA audience and post links to social media platforms
- Update social media accounts with activities and events led by WSA
- Assist in creating and implementing social media marketing strategies and tactics
- Handle social media market research activities
- Track the growth and impact of social media on the organisation, then create and submit progress reports
- Possess a clear understanding of mobile apps, websites, and advertising
- Completed thorough research into assigned topics
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating and authentic approach
- Managed competing deadlines with efficiency
- Consulted with editors to shape story and eliminate any errors
- Chose cover photography or artwork, selected fonts and arranged designs to attract target readership.
Order Remediation Manager
Telstra
01.2020 - 10.2020
- Building and maintaining customer relationships
- Problem solving order issues and remediating issues
- Achieving daily employment outcome targets
- Review monthly performance and exceed KPI's set by management
- Demonstrated respect, friendliness and willingness to help wherever needed
- Carried out day-to-day duties accurately and efficiently
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Maintained energy and enthusiasm in fast-paced environment
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Social Media Consultant
Telstra
01.2009 - 01.2019
- Manage service and engagement content over Facebook and Twitter
- Develop and oversee social media communities dedicated to Telstra's brand
- Monitor the communication on these communities and respond to customer questions and complaints
- Collaborate with marketing or sales staff to create consistent message delivery across platforms and developing methods to analyse the performance of social media campaigns
- Actively build strong relationships with key stakeholders within the business
- Monitor Telstra CEO's Twitter account and respond to customer questions and complaints
- Review monthly performance and exceed KPI's set by management
- Set individual goals for each month and worked hard to attain and exceed these milestones
- Represented company and brand while responding to social media inquiries
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
Education
SEO Masterclass - undefined
Udemy
Writing For The Web - undefined
Open2Study
Complete Digital Marketing - undefined
Udemy
Customer Contact - undefined
Franklyn Scholar
Sports And Recreation Management - undefined
Open2Study
Skills
Teamwork and Collaborationundefined
Community Service
- Volunteer, Kitchenhand, Barossa Community Kitchen
- Junior Goalkeeping Coach, Tanunda Hockey Club
- Community Service Coordinator, Cherished Haven
Timeline
Account Manager
Early Warning Network
02.2023 - Current
Account Manager
Office National Barossa
09.2021 - 02.2023
Account Manager
HL Sports
10.2020 - 09.2021
Order Remediation Manager
Telstra
01.2020 - 10.2020
Content Writer
Women Sport Australia
11.2019 - 01.2021
Social Media Consultant
Telstra
01.2009 - 01.2019
SEO Masterclass - undefined
Udemy
Writing For The Web - undefined
Open2Study
Complete Digital Marketing - undefined
Udemy
Customer Contact - undefined
Franklyn Scholar
Sports And Recreation Management - undefined
Open2Study
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