Daniel Hocking

Shop Assistant

Heathridge FreeChoice Tobacconist

Perth, WA

01.2014 - 05.2024

Processed returns, exchanges, refunds, layaways, special orders and warranties according to company policy.
Assisted in maintaining store appearance by stocking shelves, organizing displays, and ensuring cleanliness of the shop floor.
Assisted in training new employees on standard operating procedures within the store environment.
Operated the cash register to process customer purchases accurately and efficiently.
Answered phone inquiries regarding store hours, product availability, pricing.
Processed online orders accurately and timely for delivery or pickup in-store.
Maintained up-to-date knowledge of current sales promotions and advertisements.
Identified opportunities to increase sales through cross-selling techniques.
Completed daily checklists for smooth shop operations.
Brought customer issues to immediate attention of supervisor to achieve quick resolutions.
Maintained work area organization and cleanliness to uphold production levels and safety standards.
Utilized product knowledge to make recommendations to customers based on their needs.
Assisted in receiving, unpacking, and organizing new stock deliveries.
Conducted price changes and label updates as directed by management.
Participated in team meetings to discuss sales targets, new products, and customer service strategies.
Conducted inventory counts and audits as scheduled by management.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Prepared merchandise for purchase or rental.
Watched for and recognized security risks and thefts to prevent or handle situations.