Daniel Houlihan
Mixed Experience Professional
Summary
Dynamic professional with a proven track record in customer service and safe driving, honed at Amazon Logistics. Excelled in roles requiring teamwork, collaboration, and time management, leading to increased client satisfaction and efficiency. Expert in GPS and route planning, consistently delivering results through innovative solutions and a positive attitude.
Overview
19
19
years of professional experience
Work History
Delivery Driver
Amazon Logistics
03.2020 - 09.2024
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Sales And Finance Consultant
Grange Motor Company
02.2017 - 02.2020
- Increased revenue streams by identifying new business opportunities and developing innovative solutions for clients.
- Strengthened client relationships by providing timely and insightful financial guidance tailored to their unique needs.
- Performed daily, weekly, and monthly research and analysis on current market trends.
- Maintained accuracy in calculating figures and amounts.
- Trained and coached new employees in company process and procedures.
- Helped clients make informed decisions about financial future.
- Assisted with opening and closing office procedures.
Barman
Earl Of Cornwall Pub
05.2013 - 09.2017
- Supported management in the planning and execution of promotional events to attract new customers.
- Maintained proper inventory levels by conducting regular stock checks and placing timely orders.
- Assisted in training new staff members on bar operations, procedures, and customer service standards.
- Addressed customer concerns promptly, maintaining a high level of professionalism throughout all interactions.
- Managed cash register transactions accurately, ensuring balanced tills at the end of each shift.
Sales Consultant
West London Motor Group
01.2011 - 03.2013
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Followed up with existing customers to provide additional support and address concerns.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
Business Retention Consultant
Telstra Clear
11.2008 - 11.2010
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
- Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
Barista and Sandwich Maker
Pret A Manger
08.2005 - 08.2006
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
Education
High School Diploma -
Desbrough Boys School
Maidenhead, United Kingdom 04.2001 -
Skills
Teamwork and Collaboration
Vehicle Maintenance
Commercial driving
Safe Driving
Positive Attitude
Customer Service
Time Management
Valid Driver's License
Cargo Handling
Punctual and Reliable
Safe Driving Record
GPS and route planning
Timeline
Delivery Driver
Amazon Logistics
03.2020 - 09.2024
Sales And Finance Consultant
Grange Motor Company
02.2017 - 02.2020
Barman
Earl Of Cornwall Pub
05.2013 - 09.2017
Sales Consultant
West London Motor Group
01.2011 - 03.2013
Business Retention Consultant
Telstra Clear
11.2008 - 11.2010
Barista and Sandwich Maker
Pret A Manger
08.2005 - 08.2006
High School Diploma -
Desbrough Boys School
04.2001 -
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