Daniel James
East Brisbane,QLD
Summary
Dynamic leader with a proven track record at Generation Financial Group, adept in negotiation and fostering collaborative teamwork. Excelled in enhancing client service, achieving high satisfaction rates, and optimizing financial outcomes. Skilled in managing complex situations, demonstrating superior problem-solving abilities and a commitment to excellence.
Overview
21
21
years of professional experience
Work History
Mortgage Broker and Loan Processor
Generation Financial Group
07.2017 - Current
- Managed loan pipelines efficiently, promptly addressing any issues or concerns that arose during the mortgage process.
- Assisted clients in improving their credit scores and overall financial standing, increasing their chances of loan approval and favorable terms.
- Collaborated with different lenders to find best possible deal for homebuyers.
- Explained entire mortgage loan process to borrower.
- Assisted clients in understanding complex mortgage terms and conditions, empowering them to make informed decisions about their home financing options.
- Facilitated smooth communication between all parties involved in transactions, resulting in successful loan closings and satisfied clients.
- Conducted comprehensive financial assessments to determine borrower eligibility for various loan programs, optimizing client outcomes.
Station Officer
Queensland Fire Department
05.2007 - Current
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Respond to emergency situations such as structure and wild fires, road traffic crashes with entrapments, HAZMAT emergencies and life rescues. Command and control these incidents as the incident controller by managing and tasking crews to bring the incident to a safe resolution.
Hotel Manager
Australian Leisure Holdings
09.2003 - 12.2006
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
Education
High School Diploma -
IONA College
Brisbane, QLD11-1997
Skills
- Strong negotiation skills
- Customer service and support
- Superior customer service
- Collaborative teamwork
- Effective problem solving
- Client service
- Client engagement and assistance
Timeline
Mortgage Broker and Loan Processor
Generation Financial Group
07.2017 - Current
Station Officer
Queensland Fire Department
05.2007 - Current
Hotel Manager
Australian Leisure Holdings
09.2003 - 12.2006
High School Diploma -
IONA College
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