Summary
Overview
Work History
Education
Skills
References
Accomplishments
Certification
Languages
Interests
Timeline
Generic

Daniel James Geary

Roxburgh Park

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Team Member

EG Group
02.2025 - Current
  • Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
  • Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
  • Mentored new hires by sharing best practices and experiences which resulted in faster onboarding and increased confidence in handling customer interactions.
  • Collaborated with cross-functional teams to address complex customer concerns, resulting in elevated satisfaction levels.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Answered questions about store policies and addressed customer concerns.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Ensured accurate fuel dispensing by monitoring pumps, gauges, and meters during operation.
  • Prevented theft or fraud incidents through vigilance in monitoring customer activity around the premises.
  • Minimized wait times for customers by promptly attending to vehicles at all available pumps during busy periods.

Team Member

JD Sport
11.2024 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
  • Interacted positively with team members and customers to promote commitment to organization's vision and values.
  • Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
  • Assisted colleagues during busy periods or when covering absences so that the optimum level of staffing was maintained at all times.

Landscaper/ Gardner

Self employed
03.2019 - Current
  • Maintained and operated lawn care equipment such as mowers, trimmers, edgers, blowers, and hedge clippers.

  • Planned and designed landscaping projects to meet customer needs and preferences.
  • Cultivated soil by using rakes, shovels, hoes, trowels or other tools.
  • Transported plants, turf and other materials to designated areas for installation.
  • Cut grass in even lengths with power mowers or hand shears.
  • Inspected property for signs of damage or infestation from pests or weeds.
  • Weeded flower beds and vegetable gardens to remove unwanted vegetation.
  • Pruned trees, shrubs, hedges, bushes and vines to enhance their growth patterns.
  • Cut and trimmed lawns using power mowers and edgers.
  • Maintained garden areas and landscaping greenery to enhance property appearance and plant health.

Stockroom Specialist

Adidas
07.2024 - 11.2024
  • Accepting & receipting all new stock, ensuring it is on the shop floor within 24 hours
  • Ensuring daily replenishment of shop floor is accurate & efficient
  • Managing all logistics of the stock room including layout and staff when required
  • Ensuring all receipting, transfers and orders are completed accurately
  • Managing the Stock take process over the 12-month period including weekly cycle counts
  • Work with the Store Manager in maintaining stock on hand targets within key categories
  • Lead by example on the shop floor in providing exceptional customers service when required
  • Coordinated with other departments to ensure efficient workflow processes.
  • Participated in ongoing training and compliance activities.
  • Maintained positive working relationship with fellow staff and management.
  • Oversaw quality control to identify inconsistencies and malfunctions.

Customer Service

Derrimut Gym 24/7
04.2021 - 07.2024
  • Handling membership sales and enquiries
  • Cleaning gym floor and equipment
  • Re racking clothing and re filling fridge stock
  • Handling phone calls and emails in a timely matter
  • Merchandising stock and sale items
  • Answered customer inquiries over the phone and through email.
  • Provided customers with product information and resolved their issues in a timely manner.
  • Resolved customer complaints regarding services or products in a professional manner.
  • Maintained an organized filing system for customer records and service requests.
  • Performed data entry tasks related to sales, returns, accounts receivable.
  • Handled cash transactions accurately according to established policies and procedures.
  • Responded promptly to online queries via social media platforms such as Twitter, Facebook.
  • Ensured all customer service standards are met at all times.
  • Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.

Team Member

The Coles group
12.2015 - 06.2024
  • Ensuring outdated produce is removed daily and the area remains clean and presentable
  • Merchandising stock to Coles Group standards
  • Following strict daily tasks in a timely manner to ensure all tasks are completed
  • Assisting customers and multi-tasking both customer service and stock handling
  • Marking down stock using PDT
  • Assisting team members in other departments after early completion of tasks
  • Performing Stocktake
  • Ordering stock
  • Receiving stock at loading bays
  • Provided customer service support to ensure satisfaction.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Assisted customers with product selection and ordering process.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Maintained a clean and organized work area throughout shift.
  • Collaborated with team members to maximize productivity and efficiency.
  • Adhered to safety guidelines while operating machinery or stocking shelves.
  • Resolved customer issues promptly in a professional manner.

Education

High School -

Roxburgh Park College
12.2006

Skills

  • Computers and Electronics
  • Active Listening
  • Punctuality
  • Time Management
  • Fitness and Lifting
  • Merchandising experience
  • Telecommunication
  • Independent and able to work in a Team
  • Sales Experience
  • Management experience
  • Ability to work alone
  • Documentation Management
  • Computer proficiency
  • Microsoft Excel
  • Professional telephone demeanor
  • Scheduling
  • Appointment scheduling
  • Team development

References

  • Dianne Johnson, Merchandiser, The Coles group, 0418993757
  • Josh Brady, Manager, Coles, 0433 301 229
  • Hatim Ridvanogullari, Grocery Manager, Coles, 0402 562 305

Accomplishments

  • Gold Medal in Jiu Jitsu

Certification

  • First Aid and CPR
  • Working with Children Check

Languages

English
Professional

Interests

  • I play local football and have done since i was a kid
  • Massive fan of soccer
  • i have a large interest in music

Timeline

Customer Service Team Member

EG Group
02.2025 - Current

Team Member

JD Sport
11.2024 - Current

Stockroom Specialist

Adidas
07.2024 - 11.2024

Customer Service

Derrimut Gym 24/7
04.2021 - 07.2024

Landscaper/ Gardner

Self employed
03.2019 - Current

Team Member

The Coles group
12.2015 - 06.2024

High School -

Roxburgh Park College

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Daniel James Geary