Experienced professional with a strong background in planning and problem-solving. Proven ability to optimize resource utilization, enhancing operational scalability and profitability. Demonstrates exceptional organizational skills and effective leadership in building relationships.
Overview
15
15
years of professional experience
Work History
Head of Stores
Unique Metals Laser
Wangara, WA
02.2025 - Current
Managed daily store operations, ensuring a smooth workflow and customer satisfaction.
Trained and supervised team members on safety protocols and operational procedures.
Organized inventory and maintained accurate stock levels for efficient workshop and sales support.
Collaborated with suppliers to coordinate timely deliveries and restocking of materials.
Conducted regular inspections to maintain a clean and safe environment.
Collaborated with other departments to ensure smooth daily operations of the store.
Sales Team Leader
Fibrus Broadband
Belfast, Antrim
12.2022 - 02.2025
Led daily sales meetings to motivate and guide team members.
Coordinated with marketing to align promotional campaigns with sales goals.
Monitored team performance metrics to identify areas for improvement.
Trained new sales representatives on product offerings and customer engagement strategies.
Fostered a collaborative environment by encouraging open communication among team members.
Evaluated competitor offerings to refine sales tactics and positioning strategies.
Monitored daily sales activities and provided feedback to team members.
Automotive Technician
Advanced Maintenance & Remapping (Part time evenings and weekends)
Belfast, Antrim
05.2014 - 02.2025
Performed routine maintenance on various vehicle models and makes.
Repaired and replaced faulty components to ensure optimal vehicle performance.
Collaborated with team members to troubleshoot complex automotive problems.
Mentored junior technicians in best practices and repair techniques.
Performed drive ability tests on vehicles after repairs were completed.
Utilized scan tools to diagnose drivability concerns on gasoline powered cars and trucks.
Inspected vehicle engines and other components to identify potential issues.
Operated a variety of shop equipment safely and efficiently.
Industrial Service Advisor
Sleator Plant Industrial equipment
Belfast, Antrim
01.2018 - 12.2022
Assisted customers with equipment selection and service inquiries.
Coordinated service appointments and managed technician schedules.
Provided accurate estimates of repair costs, labor times and parts prices to customers.
Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
Demonstrated knowledge of advanced diagnostic equipment used in the shop.
Service Advisor
Charles Hurst Specialist Cars (Ferrari, Maserati, Bentley & Aston Martin)
Belfast, Antrim
04.2010 - 01.2018
Coordinated service appointments for luxury automotive brands and ensured timely follow-up.
Communicated effectively with technicians to relay customer concerns and service needs.
Built strong relationships with customers to enhance loyalty and repeat business opportunities.
Provided accurate estimates of repair costs, labor times and parts prices to customers.
Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
Tracked customer requests, comments, problems, issues and resolutions within designated systems.
Participated in ongoing training activities related to automotive technology advancements.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Workforce Training Services
Skills
Safety awareness
Problem solving
customer service
General maintenance and routine maintenance
Team player
Time management
Prioritization of tasks and organization
Knowledge about workplace safety
Physical fitness
enthusiasm and drive
Visa summary
Name: Daniel James Smyth
Date of birth: 1993-08-24
Visa: Working Holiday (subclass 417)
Date of grant: 2024-07-31
Visa grant number: 2009505150273
Passport number: 555972110
Passport country: BRITISH - CITIZEN
Timeline
Head of Stores
Unique Metals Laser
02.2025 - Current
Sales Team Leader
Fibrus Broadband
12.2022 - 02.2025
Industrial Service Advisor
Sleator Plant Industrial equipment
01.2018 - 12.2022
Automotive Technician
Advanced Maintenance & Remapping (Part time evenings and weekends)
05.2014 - 02.2025
Service Advisor
Charles Hurst Specialist Cars (Ferrari, Maserati, Bentley & Aston Martin)