Daniel Kaplinski
Kensington
Summary
Over 9 years of experience in customer service, sales support, and call centre operations, with a strong focus on communication, organisation, and client satisfaction. Known for building rapport, handling complex enquiries with ease, and supporting high-volume workflows. Proven ability to manage competing priorities, maintain accurate records, and contribute to smooth daily operations in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Operations & Customer Support
The Garage Guys
11.2023 - Current
- Coordinate daily bookings for garage door installs, repairs, and service calls
- Handle customer enquiries, quotes, and follow-ups across phone and email
- Liaise with technicians and suppliers to manage schedules and stock availability
- Track job progress, parts, and warranty issues to ensure smooth workflow
- Resolve urgent issues and customer concerns with a calm, practical approach
Customer Service & Sales Specialist
Danoz Direct
11.2016 - 11.2023
- Handled high-volume inbound calls, processing orders and recording call notes using OrderLogix and PowerConnex
- Provided product support and warranty assistance in line with ACCC, ACL, and Fair Trading guidelines
- Delivered empathetic, solutions-focused service to hundreds of customers weekly
- Liaised with warehouse teams and Australia Post to track and resolve order issues
- Promoted current offers to drive upsells and improve customer experience
- Built strong client relationships, contributing to retention and ongoing satisfaction
Course Advisor - Supervisor
Career Support Australia
06.2015 - 01.2016
- Conducted cold calls and follow-ups to drive new student enrolments
- Matched prospective students to suitable courses based on goals and eligibility
- Consistently achieved the highest student retention rate within the team
- Supervised and supported a small team of Course Advisors to meet KPIs
- Developed and implemented effective sales scripts and strategies
- Averaged 4+ successful enrolments per day through confident communication and tailored guidance
Outbound Fundraiser
Contact Centres Australia - AKA OneContact
09.2014 - 05.2015
- Called cold and warm leads to promote charities & to collect donations
- Built strong customer relations with clients to insure consistent donations
Education
Cert III, Cert IV - Information Technology - Networking
TAFE Ultimo
Sydney NSW2015
Skills
- Customer Service (Inbound & Outbound)
- Sales Support & Direct Response Handling
- Conflict Resolution & De-escalation
- Strong Verbal & Written Communication
- Office Administration & Data Entry
- Proficient in Microsoft Office (Word, Excel, Outlook)
Timeline
Operations & Customer Support
The Garage Guys
11.2023 - Current
Customer Service & Sales Specialist
Danoz Direct
11.2016 - 11.2023
Course Advisor - Supervisor
Career Support Australia
06.2015 - 01.2016
Outbound Fundraiser
Contact Centres Australia - AKA OneContact
09.2014 - 05.2015
Cert III, Cert IV - Information Technology - Networking
TAFE Ultimo
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