Daniel Kelly
Adelaide,SA
Summary
Experienced hospitality professional with 6+ years of expertise in hotels, restaurants, and cafes. Possesses extensive knowledge of front and back-of-house operations. Demonstrates adaptability and a customer-centric approach. A versatile team player seeking opportunities as a bartender, café assistant, team leader, barista, or line cook/chef.
Overview
12
12
years of professional experience
Work History
Crew Controller
Norse Atlantic Airways
03.2023 - 08.2024
- Monitored and directed aircraft movements on the ground, ensuring safe operation of aircraft.
- Coordinated crew accommodation logistics for pilots and cabin staff
- Ensured timely departures by following FTL protocols
Customer Service Advisor
Norse Atlantic Airways
08.2022 - 03.2023
- Provided accurate, valid, and complete information to customers in a timely manner.
- Resolved customer complaints via phone, email, mail or social media.
- Facilitated customer upgrades, refunds, rescheduled flights
Front Desk Attendant
Best Western Hotel
02.2018 - 08.2018
- Greeted guests warmly and made them feel welcome.
- Assisted guests with check-in and check-out procedures, including providing information about rooms, rates, and amenities.
- Coordinate with housekeeping to maintain guest room standards
- In addition, liaised with the bar, events department, and management about any customer-related issues.
- Assisted other departments and collaborated in bar operations
Cafe Assistant
Le Bistro
08.2016 - 02.2018
- Managed cash till efficiently
- Guided new employees through training process
- Supervised weekend staff activities
- Processed take away orders efficiently while adhering to company policies and procedures.
- Adhered strictly to hygiene protocols while working within the cafe kitchen area.
- Ensured customer satisfaction by providing excellent service and responding promptly to inquiries.
Cafe Assistant
Burger Foundry
10.2014 - 08.2015
- Provided exceptional service to maintain high customer satisfaction levels
- Managed customer requests efficiently
- Managed till operations accurately
- Collaborated with restaurant manager on stock rotation
Waiter
Pier Hotel
09.2012 - 02.2014
- Providing excellent service to ensure customer satisfaction.
- Making menu recommendations, answering questions, and sharing additional information with restaurant patrons.
- Took orders from patrons accurately and efficiently.
- Assisted in organizing weekend functions
Education
BA Hons - International Relations and Modern History
University of East Anglia
01.2011
Skills
- Sector Expertise
- Service Excellence
- Detail-Oriented Approach
- Cross-Functional Teamwork
- Interpersonal Communication Skills
- Responsive to Change
- Time management
- Problem solving
- Greeting guests
- Multi-Line Phone Systems
- Cash Handling
- Customer service expertise
- Guest Relations
- Safety and security procedures
- Hospitality best practices
- Administrative Skills
- POS Systems
- Conflict Management
References
References available upon request.
Timeline
Crew Controller
Norse Atlantic Airways
03.2023 - 08.2024
Customer Service Advisor
Norse Atlantic Airways
08.2022 - 03.2023
Front Desk Attendant
Best Western Hotel
02.2018 - 08.2018
Cafe Assistant
Le Bistro
08.2016 - 02.2018
Cafe Assistant
Burger Foundry
10.2014 - 08.2015
Waiter
Pier Hotel
09.2012 - 02.2014
BA Hons - International Relations and Modern History
University of East Anglia
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