Daniel Lam
Melbourne,VIC
Summary
Working in a challenging field that will make full use of my abilities, developing both personal and interpersonal skills, along with sincere contribution to the organization's growth and goals. Passionate and driven to learn and provide clients with a source of relief and experience. Passionate intern with recently obtained degree. Energetic individual with outstanding interpersonal, analytical and critical thinking skills. Poised to build valuable experience and ready to contribute to team success with administrative and project management support.
Overview
9
9
years of professional experience
Work History
Administrator, Counter Staff, and Delivery Driver
Reece
Braybrook, VIC
06.2023 - 01.2024
- Answered incoming calls and responded to customer inquiries.
- Managed office supplies inventory and placed orders when necessary.
- Provided general administrative support to staff members.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Checked office stock to determine supply levels and maintain inventory.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
Food and beverage attendant, Team Leader, Area Supervisor
Delaware North
Melbourne, VIC
01.2018 - 01.2022
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Ensured that all food items were properly labeled and stored according to safety regulations.
- Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.
- Responded quickly to customer complaints or special requests in a professional manner.
- Operated cash registers to handle both cash and card transactions, providing customers with appropriate change and receipts.
- Trained new staff on restaurant protocols, customer service, and safety procedures.
- Processed payments and handled cash, credit, and debit transactions with accuracy.
- Created job postings, identified potential candidates through various recruiting sources, and conducted initial phone screenings.
- Monitored employee performance reviews and ensured timely completion of evaluations.
Work Experience
Harris Scarf and Chemist Warehouse
, VIC
03.2015 - 03.2015
- Prepared invoices, purchase orders, and expense reports according to company policies.
- Managed customer inquiries through phone calls, emails, or other forms of communication.
- Maintained positive working relationship with fellow staff and management.
Education
Bachelor Sport Science - Sport and Leisure Studies
Deakin University
Deakin University01.2024
Bachelor of sport management - Sport Management
Victoria University
Victoria University01.2017
Skills
- Event Planning
- Ability to Work Under Pressure
- Perseverance
- Motivation
- Positive Mindset
- Cash Handling
- Staff Leadership
- Team Leading
- Instruction
- Confident
- Multi-tasking
- Time Management
- KPI Achievement
- Adaptability
- Willingness to Learn
- Problem Solving
- Innovative Thinking
- Creative Thinking
- Team Collaboration
- Teamwork and Collaboration
- Multitasking and Organization
- Computer Skills
Accomplishments
- High achievement in English
- Excellence in personal best achievement – Vet Sport and Recreational
- Excellence in personal best achievement – Religious Education
- Excellence in personal best achievement – Drama, Electronics
Personal Information
Date of Birth: 09/22/99
Attributes
- Effective Communication Skills: Articulate communicator with appreciation for the different communication styles required when working with other team members or with customers.
- Honest and Reliable: Strong morals and ethics that ensure honesty, reliability and ability to undertake tasks responsibly.
- Flexible: Understanding of the need to remain flexible to support last-minute demands and changes.
References
- Christian 0472846490 Reece manager
Timeline
Administrator, Counter Staff, and Delivery Driver
Reece
06.2023 - 01.2024
Food and beverage attendant, Team Leader, Area Supervisor
Delaware North
01.2018 - 01.2022
Work Experience
Harris Scarf and Chemist Warehouse
03.2015 - 03.2015
Bachelor Sport Science - Sport and Leisure Studies
Deakin University
Bachelor of sport management - Sport Management
Victoria University
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