Daniel Lian
Kilsyth,VIC
Summary
Dynamic professional with a proven track record in client advocacy and property management, at Migrant Information Centre (Eastern Melbourne). Excelled in enhancing settlement of newly arrived migrants and refugees, cultural awareness and streamlining access to housing, showcasing exceptional communication skills and a fast-learning ability. Skilled in MS Office, adept at fostering team collaboration and community outreach, significantly improving client service delivery.
Overview
19
19
years of professional experience
Work History
Settlement Worker - Housing Officer
Migrant Information Centre (Eastern Melbourne)
07.2008 - Current
- Assisting clients in accessing private rental properties in eastern suburbs of Melbourne
- Assisting clients in overcoming language barriers, leading to improved communication and better access to services.
- Increase cultural awareness among staff members through regular training sessions and workshops.
- Facilitate group sessions on topics such as employment, housing, and legal rights, empowering clients to make informed decisions about their futures.
- Conducting thorough assessments of client needs, successfully matching them with appropriate resources and services.
- Referring clients for financial counselling services, legal services and other mainstream services.
Warehouse Forklift Operator
Tuffmaster Carpets
01.2006 - 06.2008
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
Education
Certificate IV - Accounting And Bookkeeping
Swinburne University
Melbourne, VIC06-2025
Diploma - Community Service
Get My Course
Loganholme, QLD03-2025
Diploma - Interpreting
RMIT University
Melbourne, VIC12-2012
Bachelor of Arts -
Hrangbana College
Aizawl, Mizoram (India)12-1998
Skills
- Client advocacy
- Housing assistance
- Refugee resettlement
- Property inspections
- Property management
- Case management
- Referrals and networking
- Attention to detail
- Excellent communication skills
- Team collaboration
- Confident in using MS Office programs (Words, Excel, PowerPoint, etc)
- Community outreach
- Program development for client groups
- Fast learner
Timeline
Settlement Worker - Housing Officer
Migrant Information Centre (Eastern Melbourne)
07.2008 - Current
Warehouse Forklift Operator
Tuffmaster Carpets
01.2006 - 06.2008
Certificate IV - Accounting And Bookkeeping
Swinburne University
Diploma - Community Service
Get My Course
Diploma - Interpreting
RMIT University
Bachelor of Arts -
Hrangbana College
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