Hi, I’m
Daniel Luz
St Kilda,East
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
years of professional experience
Work History
Cash Converters
Assistant Store Manager/Pawnbroker
10.2023 - Current
Job overview
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
The Deck Brighton
Venue Manager
04.2021 - 09.2023
Job overview
- Implemented business strategies, increasing revenue.
- Reduced operational risks while organizing data to forecast performance trends.
- Developed annual budgets for the venue operations, closely monitoring expenses to ensure profitability targets were met or exceeded.
- Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
- Maintained updated knowledge of industry trends, competitor offerings, and market demands to inform strategic decisions about future event offerings at the venue.
South of The Wall Restaurant
Venue Manager
11.2017 - 09.2022
Job overview
- Develop strategies to maximize sales and revenue.
- Tracked daily sales transactions and invoices for accurate financial updates.
- Correctly calculated inventory and ordered appropriate supplies.
- Collaborated with marketing team to promote the venue through social media campaigns, resulting in increased brand awareness.
- Analyzed sales data to identify trends and adjustments.
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
Akau / Publicidade Popular
Content Manager
03.2013 - 04.2016
Job overview
- Enhanced website traffic by creating engaging content and implementing effective SEO strategies.
- Implemented analytics tools to track content performance, making data-driven decisions for optimization.
- Established relationships with industry experts for guest blog contributions and networking opportunities.
- Worked closely with design team to create visually appealing graphics that complemented written content.
- Optimized website layout for better user experience, resulting in reduced bounce rates and increased time on site.
- Analyzed competitor websites to identify trends and opportunities for improvement in our own content strategy.
Education
SENAC University
Marketing Degree
Atlantis College of Management
Certificate IV Business
Atlantis College of Management
Human Resources
Lonsdale institute
Out 2018 Leadership and management
Skills
- Quick and efficient
- Data Management
- KPI Tracking
- Data Analysis
- Database Maintenance
- Records Organization and Management
Timeline
Assistant Store Manager/Pawnbroker
Cash Converters
10.2023 - Current
Venue Manager
The Deck Brighton
04.2021 - 09.2023
Venue Manager
South of The Wall Restaurant
11.2017 - 09.2022
Content Manager
Akau / Publicidade Popular
03.2013 - 04.2016
SENAC University
Marketing Degree
Atlantis College of Management
Certificate IV Business
Atlantis College of Management
Human Resources
Lonsdale institute
Out 2018 Leadership and management
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