Daniel Maisano

A Financial Professional with over 26 years’ experience working for a Leading Global Logistics Company within the Customer Service National Team Excellent organisational skills, analytical, keen eye for detail with the ability to quickly identify errors, mentor, and coach junior staff, works well in a team or autonomously as required. A diligent worker who ensures all business deadlines are met within appropriate times and meets all key requirements. A mentor within the Accounts Payable Team who is happy to guide and develop junior staff as required.

• Customer Service / AP Role, Current Position, Maintain customer accounts and record account information., Maintain customer financial accounts and process customer adjustments., Meet monthly quotas., Follow communication guidelines, policies, and procedures., Upgrade and cancel customer accounts by customer request., Manage customer complaints and provide alternatives and/or solutions to ensure resolution of complaints., Reach out to customers via email and telephone to verify account information., Ensure customers are satisfied with their purchases or service., Assist customers in placing orders, fulfilling refunds and handling exchanges.
• Customer Service Officer, Toll Logistics, Accurate and timely processing of high-volume queries., Reconciled and processed work by verifying entries and comparing system reports to balances., Charged expenses to accounts and cost centres by analyzing invoice/expense reports and recording entries., Ensured accounts payable functions were delivered effectively., Review, sort, verified and prepared invoices for payments., Payment allocation and verify purchase order cost centres., Liaise with auditors and provide support with the annual external and internal audit process., Contribute to the development and process to enable decision support for the businesses., Continual assessment of company policies and procedures, highlighting areas for improvement and implement changes where needed., Monitor supplier accounts to ensure payment terms meet company policy., Conduct regular reviews of policies and procedures to identify invoice issues., Reconcile vendor accounts and create batch payments., Assist with daily cash flow., Process domestic and international payments in different currencies., Manage queries for several business units and build relationships with internal and external vendors., Void Bank Reconciliations including voiding, cancelling, and processing in online banking system., Generate payments and aged trial balance reports as required., Assisting with varied duties as required.
• Claims / Customer Service Officer, Toll Logistics, Monitored, investigated evaluated insurance claims to determine whether they should be paid and, if so, how much they are worth., Consulted with assessors and repairers., Processed and finalized claims.

• CRUSADER CARAVANS, Customer Service / Accounts Payable, 08/01/22, Ongoing
• Chemist Warehouse, Customer Service / Accounts Payable, 04/01/19, 08/01/22
• The Work Health Group, Customer Service
• CarePark Australia, Customer Service Role
• Peter MacCallum Cancer Centre, Customer Service
• Toll Logistics, Customer Services Officer, 05/01/04, 04/01/19
• Toll Logistics, Claims Officer, 06/01/92, 05/01/04

• Introduced the first in-house OCR invoice scanning system within Toll eliminating the use for outsourcing of invoice scanning.
• Instrumental in initiating the 5S+1 initiative designed around eliminating wasteful and inefficient processes within the office workspace.

• First Aid Certificate Course, St John Ambulance Australia, 2018
• Securing Information and Protecting Privacy in Business, Toll Logistics P/L, 2016
• Competition and Consumer Act, Toll Logistics P/L, 2016
• Continuous Improvement Award, Toll Logistics P/L, 2014
• Combating Bribery in Business, Toll Logistics P/L, 2012
• Winning at Work Program, Toll Logistics P/L, PI Learning International, 2007
• MFB Fire Warden Training, Toll Logistics P/L, 2007
• Hazard Identification, Toll Logistics P/L, 2003
• Cultural Diversity in the Workplace, Toll Logistics P/L, 2002
• Quality Assurance Services, Toll Logistics P/L, 2002
• Internal Auditor Training, Toll Logistics P/L, 2002
• Certification for ISO9001, Toll Logistics P/L, 2001
• Time Management Course, Toll Logistics P/L, 1997
• Customer Service Training, Toll Logistics P/L, 1996