Daniel Maisano
Gregory Hills,NSW
Summary
Dynamic National Warehouse Operations Manager with a proven track record in logistics management and team leadership. Enhanced operational efficiency by implementing streamlined inventory processes, resulting in significant cost reductions. Adept at mentoring staff and fostering collaboration, driving high-performance outcomes in fast-paced environments.
I’m hands on , achieve all challenges , passionate about the furniture industry and great at multi tasking with solving problems . I’m always a positive person with a smile and enjoy hard work.
I’ve always aligned to my companies vision and also meet financial or job description targets.
Overview
31
31
years of professional experience
Work History
National Warehouse Operations Manager
HSH HOLDINGS
01.2013 - 06.2025
- Managed multi warehouse sites nationally
- Communicating with all store managers (28 stores) from customer deliveries , orders and all other enquiries
- Oversaw daily warehouse operations to ensure efficiency and accuracy in order fulfilment.
- Implemented best practices for inventory management, reducing discrepancies and enhancing stock accuracy.
- Trained and mentored team members on safety protocols and operational procedures to improve performance.
- Analyzed workflow processes and identified areas for improvement, leading to optimized resource allocation.
- Coordinated logistics for incoming and outgoing shipments, ensuring timely delivery and compliance with regulations.
- Developed training programs that enhanced team skills and increased overall productivity within the warehouse.
- Managed supply chain relationships, negotiating terms to improve service levels and reduce costs effectively.
- Led cross-functional teams in projects aimed at process improvements, resulting in streamlined operations across departments.
- Managed daily warehouse operations, resulting in reduced waste and optimized space utilization.
- Successfully managed high-volume periods by allocating resources efficiently and maintaining a smooth workflow, ensuring timely delivery of products.
- Created an open line of communication between warehouse staff members and upper management, fostering transparency across all levels within the organization.
- Conducted regular performance evaluations for staff members, fostering a culture of growth and continuous improvement.
- Developed strong relationships with suppliers and transportation partners, fostering collaboration and improving overall supply chain efficiency.
- Improved warehouse efficiency by implementing streamlined inventory management processes and procedures.
- Optimized order picking processes, leading to faster fulfillment times and improved customer experience.
- Collaborated with cross-functional teams to ensure timely delivery of products and customer satisfaction.
- Ensured compliance with federal regulations regarding hazardous materials handling procedures when applicable within the warehouse setting.
- Introduced new technology into the warehouse operations, streamlining processes and improving overall workflow efficiency.
- Monitored inventory levels closely, preventing stockouts and overstock situations that could negatively impact business operations.
- Identify loss leaders, damaged stock with an outcome to sell , repair or move on
- Implemented safety protocols, reducing workplace accidents and ensuring a safer work environment for employees.
- Worked closely with third-party logistics providers to secure cost-effective shipping solutions for outgoing orders.
- Oversaw purchasing activities, negotiating favorable contracts with suppliers to reduce costs while maintaining product quality.
- Directed the recruitment process for new hires, building a strong team committed to operational excellence in the warehouse environment.
- Assisted in budget development by providing accurate forecasts of expected expenses related to staffing, equipment maintenance, and facility upgrades.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Integrated warehouse operations with existing and new business processes.
- Conducted research to address shipping errors and packaging mistakes.
- Organized records of vehicles, schedules and completed orders.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Developed and maintained knowledgeable and productive team of employees.
- Tracked production and quality control systems to proactively identify deficiencies.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Build a positive and high performance culture across the team network
- Oversee warehouse scheduling ,stock management ,reporting accuracy and administration
- Ensure proper usage of operational systems
- Conduct regular visits to all warehouses in all states
- Drive efficiency and productivity while maintaining premium service standards
- Accountable for maintaining labour costs under the budget requirements and continuing with high performance outcomes with maximum output in all our warehouses
General Manager
HSH HOLDINGS
01.2024 - 05.2025
- Led strategic planning initiatives to enhance business performance and market competitiveness.
- Implemented process improvements that increased operational efficiency across departments.
- Directed cross-functional teams in achieving project milestones and improving service delivery.
- Oversaw daily operations, ensuring alignment with company objectives and operational standards.
- Cultivated relationships with stakeholders to support organizational growth and development goals.
- Analyzed market trends to inform decision-making and drive innovative solutions for challenges.
- Mentored staff, fostering professional development and enhancing team capabilities and morale.
- Coordinated budgeting processes, optimizing resource allocation for maximum impact on profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Expanded business operations into international markets, navigating regulatory environments and cultural differences for successful entry.
- Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Founder
Streetworx Love in Action
01.2006 - 12.2013
- Developed and implemented community outreach programs to enhance local engagement.
- Managed team operations, ensuring effective collaboration and communication among staff.
- Established partnerships with local organizations to expand service offerings and resources.
- Led fundraising initiatives, securing financial support for various community projects.
- Streamlined operational processes to improve service delivery and client satisfaction.
- Trained and mentored volunteers, fostering a culture of growth and development within the organization.
- Analyzed program outcomes to assess effectiveness and inform strategic planning decisions.
- Advocated for marginalized communities, promoting awareness of social issues through events and workshops.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Built a positive organizational culture that fostered creativity, innovation, and employee engagement.
- Oversaw financial management activities such as budgeting, forecasting, and cash flow monitoring for improved financial stability.
- Created and monitored promotional approaches to increase sales and profit levels.
- Ensured compliance with industry regulations while maintaining ethical business practices at all times.
- Secured sufficient funds to cover business obligations by tracking expenses and budgeting accurately.
- Created organization's mission and vision statements for use by employees.
- Negotiated favorable contracts with suppliers, reducing costs while maintaining product quality.
- Developed strong partnerships with key industry players, contributing to an increased market presence.
- Cultivated loyal customer base through personalized marketing campaigns and loyalty programs.
- Maximized profitability, carefully managing budget allocations and cutting unnecessary expenses.
- Boosted team productivity and morale through leadership development programs and regular feedback sessions.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Oversaw divisional marketing, advertising and new product development.
- Monitored key business risks and established risk management procedures.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Devised and presented business plans and forecasts to board of directors.
PGA Golf Professional
Gary Churcher Golf
01.2007 - 12.2010
- Conducted individual and group golf lessons, enhancing player skills and understanding of the game.
- Developed customized training programs for diverse skill levels, fostering player improvement and engagement.
- Organized and facilitated tournaments, ensuring smooth operations and participant satisfaction.
- Provided exceptional customer service, addressing inquiries and building relationships with clients.
- Maintained equipment inventory, ensuring readiness for lessons and events through regular inspections.
- Collaborated with team members to enhance program offerings and improve overall efficiency of operations.
- Mentored junior staff in instructional techniques, promoting professional growth within the team.
- Coordinated successful charity golf events that raised significant funds for local organizations while promoting the club''s brand within the community.
- Improved student golf skills by providing personalized instruction and coaching on swing techniques, course management, and mental preparation.
- Managed pro shop operations efficiently, ensuring excellent customer service and appropriate inventory levels at all times.
- Collaborated with course maintenance staff to ensure prime playing conditions, resulting in a consistently high-quality golf experience for players.
- Increased membership retention and satisfaction by organizing engaging club tournaments, social events, and other activities tailored to member interests.
- Established strong relationships with local businesses, fostering partnerships that mutually benefited both parties and promoted the club within the community.
- Provided exceptional customer service to club members, addressing concerns promptly and maintaining strong professional relationships.
- Developed comprehensive training programs for junior golfers to enhance their overall performance and understanding of the game.
- Facilitated smooth communication between all departments within the club, optimizing overall operational efficiency.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Offered constructive feedback to clients to help reach goals.
- Facilitated group coaching sessions and provided individual coaching support.
- Utilized various coaching models and techniques to maximize client success.
- Facilitated team building activities and workshops to improve communication, collaboration and productivity.
- Assisted clients in setting and achieving personal and professional goals.
- Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.
- Assisted in developing marketing materials to promote coaching services.
Warehouse Factory Manager
Bermill Furniture
01.2000 - 12.2005
- Supervised daily warehouse operations to ensure efficient workflow and adherence to safety protocols.
- Managed inventory control processes, optimizing stock levels and minimizing discrepancies.
- Implemented training programs for new staff to enhance operational efficiency and safety compliance.
- Coordinated logistics with suppliers to streamline inbound and outbound shipments effectively.
- Coordinated logistics with suppliers to streamline inbound and outbound shipments effectively.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Tracked production and quality control systems to proactively identify deficiencies.
- Developed and maintained knowledgeable and productive team of employees.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Organized records of vehicles, schedules and completed orders.
- Conducted research to address shipping errors and packaging mistakes.
- Integrated warehouse operations with existing and new business processes.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Developed waste reduction program that not only saved costs but also aligned with sustainability goals.
- Optimized inventory levels to meet demand without overstocking, using data analysis and forecasting techniques.
- Streamlined warehouse operations, leading to more efficient inventory management system by implementing advanced software solution.
- Optimized shipping and receiving operations, ensuring timely dispatch and receipt of goods with minimal delays or damage.
- Developed strategies for improving warehouse layout, increasing space utilization and accessibility.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Streamlined operations for faster order processing by updating warehouse layout and organization.
- Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
- Reduced product damage with improved packaging methods and training staff on proper handling techniques.
- Communicated regularly with cross-functional teams to improve coordination between departments.
- Developed strong team of warehouse employees with comprehensive training programs and performance evaluations.
- Optimized transportation logistics, securing reliable carriers at competitive rates for efficient delivery times.
- Ensured compliance with safety regulations through regular inspections, staff training, and policy updates.
- Identified opportunities for cost savings in procurement, renegotiating supplier contracts or seeking alternative sources when necessary.
- Facilitated smooth expansion of warehouse space to accommodate business growth, overseeing construction projects and integration of new systems.
- Enhanced team productivity with regular training sessions on safety and operational procedures.
- Managed budgeting for warehouse operations, carefully allocating resources to areas with highest return on investment.
- Negotiated with suppliers to secure cost-effective purchasing agreements, reducing overall expenses for materials and supplies.
- Coordinated with sales and marketing teams to ensure accurate inventory levels for promotional campaigns, avoiding stockouts or overstocking.
- Increased customer satisfaction by ensuring orders were accurately and promptly fulfilled, leading to repeat business and positive reviews.
- Improved efficiency and accuracy in order picking and packing processes, using technology to guide and verify worker activities.
- Maintained compliance with all regulatory requirements, conducting regular audits and adjustments as needed to meet changing standards.
- Reduced order processing time by redesigning layout for more effective use of space and easier access to high-demand items.
- Improved safety records, conducting thorough risk assessments and implementing stringent safety protocols.
- Implemented preventive maintenance schedule for warehouse equipment, reducing downtime and repair costs.
Salesperson
Knotts Pine Warehouse
01.1994 - 12.1998
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized inventory by restocking shelves and ensuring proper product placement.
- Collaborated with team members to optimize store layout for improved customer flow.
- Addressed customer concerns promptly, fostering positive relationships and repeat business.
- Conducted regular inventory counts to maintain stock accuracy and reduce discrepancies.
- Implemented promotional displays to effectively highlight seasonal products and increase sales visibility.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Set and achieved company defined sales goals.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Maintained current knowledge of evolving changes in marketplace.
- Achieved or exceeded company-defined sales quotas.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Education
High School Diploma -
Marist College North Sydney
Skills
- Multitasking
- Problem-solving abilities
- Attention to detail
- Time management
- Customer service
- Teamwork and collaboration
- Logistics management
- Inventory management
- Mentoring and training
- Staff management
- Operations management
- Hiring and training
- Inventory and stocking
- Team building and leadership
- Warehouse operations
- Problem-solving
- Warehouse optimization
Accomplishments
Qualified and played PGA Golf events
Tahiti Open
Samoa Open
Vanuatu Open
Golf club champion
3 years in a row
Timeline
General Manager
HSH HOLDINGS
01.2024 - 05.2025
National Warehouse Operations Manager
HSH HOLDINGS
01.2013 - 06.2025
PGA Golf Professional
Gary Churcher Golf
01.2007 - 12.2010
Founder
Streetworx Love in Action
01.2006 - 12.2013
Warehouse Factory Manager
Bermill Furniture
01.2000 - 12.2005
Salesperson
Knotts Pine Warehouse
01.1994 - 12.1998
High School Diploma -
Marist College North Sydney