Daniel Fenech
Melbourne,Victoria
Summary
My career has revolved around all aspects of business management, technical expertise, managing key accounts, solution selling, parts management and inventory control. During this time, I have also developed excellent customer service skills and experience that will be invaluable to my future employer. I am a self-motivated and technically competent person who is committed to achieving the highest standards in all aspects of my career. However, it is my strong people and team skills, adaptability, and ability to research and understand complex systems and methods that I would view as my major attributes.
Overview
32
32
years of professional experience
Work History
Branch Manager
Blue Diamond Machinery
03.2023 - Current
- All aspects of branch management
- Managing service department
- Customer service / dispute resolution
- Managing staff
- Key account management
- Increasing Revenue
- Stock inventory control
- P&L reporting
- Resolving technical issues
- Equipment & parts sales
Spare Parts Manager – Team Leader
Gardner Denver – Ingersoll Rand
02.2020 - 03.2023
- Spare Parts Manager / Team Leader National
- Key account management
- Increase Revenue
- Spare parts team training
- Formulating critical spares lists for all equipment
- Meeting spare parts sales budget
- Inventory control
- Consulting with factories and suppliers
- Spare parts pricing
- On time delivery of spare parts
- Customer enquiries
- Spare part identification
- Reporting / forecasting
- Handling all customer disputes
- Technical advice / support
Sales Manager - Business Manager
Edmac Australia / Walker Filtration
12.2013 - 02.2020
- External Technical Sales Representative
- Key account management, business development & marketing
- Inventory management / purchasing
- Solutions for air treatment applications
- Meeting / exceeding all sales targets
- Customer and staff training on breathing air and all aspects of compressed air treatment
- Outstanding result at Edmac then transferred to Walker Filtration
- Back to Edmac Australia in 2016 to sales manage office and staff
- All aspects of branch management
Technical Sales Engineer / BDM Industry Specialist Automotive & Life Science
SMC Pneumatics
04.2006 - 10.2013
- External Technical Sales Representative
- Solution selling
- Key Account management business development Automotive & Life Science (2009 – 2013)
- Territory management (2006 – 2009)
- Designing control systems, electrical / pneumatic circuit design and selling components to suit
- Working closely with customers in all industries
- Meeting and exceeding all sales targets
- Reporting / Forecasting
- On time supply
- Project management
- Sales planning
- Developing new business and maintaining current customer needs
- Working from home office to maintain efficient customer management
Service Technician
Diversco Automation Equipment
01.2000 - 01.2006
- Responsible for the service and installation of a diverse range of specialized weighing & balancing equipment, throughout Australia including special purpose machinery
- Perform work in conjunction with local branch technical personnel, providing ongoing technical training and support
- Arrange servicing of customer equipment
- Ensure service vehicle has spare parts required to cover service work
- Customer service liaison, developing understanding of customer specific needs and general rapport building
- Purchasing and ordering of parts and consumable items
- Read, research and interpret detailed manufacturers manuals, specifications and schematic drawings
- Involved in scheduled maintenance and emergency breakdown assignments
- Ongoing technical training and manufacturer information sessions
- Develop quotations and tenders involving costing of components and labor, plus design & configuration and various options
- Work in an unsupervised and autonomous capacity
Service Technician
Colonial Weighing / Track Blaze Australia
01.1997 - 01.2000
- Design, build and commission batching systems, filling stations, in-motion weighing of products on packaging lines and vehicle’s including freight trains
- Repair of faulty equipment, both module and component repairs
- Arrange servicing of customer equipment
- Modification of equipment to suit specific customer requirements
- Electrical and mechanical modifications to requirements
- Service and calibration of all types of weighing / packaging equipment
- Work unsupervised at customer premises
- Upselling products and services
- Attend training courses on various vendor equipment
- Train apprentice and new staff members
Apprentice Instrument Technician
United Weighing (Now Mettler Toledo)
01.1993 - 01.1997
- Trained in all practical and theoretical aspects of electronic and mechanical components, diagnostic testing, repair and installation of specialized equipment
- 12 months spent in control systems panel building
- 12 months in mechanical fabrication
- 12 months spent in repairs
- 24 months in service department as service technician
Education
Certificate 4 - Instrumentation and Control
RMIT
01.2014
Diploma - Business, Business Management, OH&S
Australia National Institute of Business
01.2012
Instrument Technician -
RMIT
Melbourne, Victoria01.1997
Year 12 VCE -
Catholic Regional College Sydenham
Sydenham, Victoria01.1993
Skills
- Analytical approach
- Staff management
- Spare parts management
- Workshop management
- Service division management
- Solution selling
- Technical product demonstrations
- Customer training
- Staff training
- Design of control systems
- Coaching for performance
- Research and interpretation of manuals
- Commitment to company values
- Initiative
- Application of new concepts
- Presentation skills
- Decision making
- Technical problem-solving
- Commitment to obligations
- Planning skills
- Teamwork
- Independent work
- Prioritization
- Quality assurance
- Time management
- Project management
- Reseller experience
- Distributor experience
- Wholesale experience
Accomplishments
- Develop and manage sales of automation equipment in new pipe rolling plant for Tyco Water. Over $350,000 spent in automation components.
- Manage project automation sales for Toyota Australia’s new engine plant over $340,000 spent in automation upgrades.
- Develop and manage automation components and solutions for medical device project at Planet Innovation. Over $350,000 spent on components in development of one device.
- Manage Project sales and solutions for automation of gold mine for Lewis Australia. Over $420,000 spent in components.
- Sales Manager Edmac Australia over 20% growth in two years. General management of branch, full P&L control.
- Spare Parts Manager / Team Leader Gardner Denver – Ingersoll Rand. 25% increase in revenue per month within 3 months of managing the division.
- Branch Manager for Blue Diamond Machinery. Successfully manage complete business operations at branch level within heavy industry. Branch currently exceeding business goals.
References
Available on request.
Clericalskills
- Call planning and Business planning
- Data analysis, purchasing and quoting.
- Business reporting and record keeping
- Inventory control
- Marketing
Professional Development
- Business operations
- Inventory control for OEM
- Parts management
- Staff management
- Wholesale and reseller / distributor training.
- Distribution / Dealer Channel development
- Marketing / Brand awareness
- High level customer service and support.
- Custom product design with patents
- Electrical and instrumentation.
- Hydraulic and pneumatic training P1 & P2.
- Special purpose machinery.
- Automotive engineering and Life Science engineering studies
- Packaging machinery PLC and computer-controlled systems
- Electrical control systems field-bus control
Timeline
Branch Manager
Blue Diamond Machinery
03.2023 - Current
Spare Parts Manager – Team Leader
Gardner Denver – Ingersoll Rand
02.2020 - 03.2023
Sales Manager - Business Manager
Edmac Australia / Walker Filtration
12.2013 - 02.2020
Technical Sales Engineer / BDM Industry Specialist Automotive & Life Science
SMC Pneumatics
04.2006 - 10.2013
Service Technician
Diversco Automation Equipment
01.2000 - 01.2006
Service Technician
Colonial Weighing / Track Blaze Australia
01.1997 - 01.2000
Apprentice Instrument Technician
United Weighing (Now Mettler Toledo)
01.1993 - 01.1997
Certificate 4 - Instrumentation and Control
RMIT
Diploma - Business, Business Management, OH&S
Australia National Institute of Business
Instrument Technician -
RMIT
Year 12 VCE -
Catholic Regional College Sydenham
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