Daniel Martellato
Brisbane,QLD
Summary
Dedicated and seasoned hospitality professional with a rich background in delivering exceptional service and managing upscale establishments. With extensive experience as a Main bartender and Bar Manager in a luxury hotel setting, as well as serving as a waiter in esteemed hospitality environments, I bring a wealth of expertise in guest relations, team leadership, and operational management. Additionally, my tenure as an Airport supervisor in Venice has honed my skills in customer service and logistical coordination. I am now seeking to leverage my diverse skill set and passion for hospitality in a dynamic resort environment where I can contribute to creating unforgettable guest experiences and drive operational excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista
Morrison's Oyster Bar & Grill
10.2023 - 03.2024
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Making various coffee types
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Bartender
Morrison's Oyster Bar & Grill
10.2023 - 03.2024
- Preparing a wide range of cocktails, from classic recipes to innovative creations, ensuring consistency and quality in every drink served
- Provide customer service by engaging with guests, recommending drinks based on their preferences, and maintaining a friendly and welcoming atmosphere
- Managing inventory, monitored stock levels, and placed orders to ensure sufficient supplies for daily operations while minimizing waste and controlling costs.
Main bartender
Seadeck Boat
10.2023 - 03.2024
- Enhanced customer experience by promptly preparing and serving high-quality beverages according to guests'' preferences.
- Increased bar revenue by developing and implementing creative cocktail menus with seasonal ingredients.
- Streamlined drink preparation processes for faster service, resulting in higher customer satisfaction.
- Maintained a clean and organized bar area, adhering to health and safety standards to ensure guest wellbeing.
Bar Manager
JW Marriott Venice Resort & Spa
03.2022 - 04.2023
- Utilised HACCP principles to develop and maintain food safety procedures in accordance with regulatory requirements
- Maintaining cleanliness of the workplace
- Enhanced team productivity through effective scheduling and task delegation
- Mentored and trained staff members to ensure exceptional customer service standards
- Introduced new cocktails to the menu based on market research that became popular choises amongst customers.
Ramp Agent
Venice International Airport
05.2019 - 07.2021
- Enhanced operational efficiency by conducting thorough pre-flight checks on aircraft for safe takeoffs and landings.
- Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
- Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
- Improved customer satisfaction with prompt handling of passenger inquiries and concerns related to baggage and boarding procedures.
Restaurant Waiter
AMAN Resorts
08.2021 - 05.2022
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained clean and organized dining areas for optimal guest experience.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
Education
Bachelor of Science - Psychology
IUSVE University
Mestre07.2023
High School Diploma -
ITS Andrea Gritti
Venice07.2016
Skills
- Coffee expertise
- Menu Memorization
- Up-selling
- Team Player
- Staff Training
- RSA
- White card
Certification
- RSA
- White card (on 2nd April)
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Barista
Morrison's Oyster Bar & Grill
10.2023 - 03.2024
Bartender
Morrison's Oyster Bar & Grill
10.2023 - 03.2024
Main bartender
Seadeck Boat
10.2023 - 03.2024
Bar Manager
JW Marriott Venice Resort & Spa
03.2022 - 04.2023
Restaurant Waiter
AMAN Resorts
08.2021 - 05.2022
Ramp Agent
Venice International Airport
05.2019 - 07.2021
Bachelor of Science - Psychology
IUSVE University
High School Diploma -
ITS Andrea Gritti
- RSA
- White card (on 2nd April)
Similar Profiles
Madison ShaverMadison Shaver
Host/Restaurant Busser at Hurricane Oyster Bar And GrillHost/Restaurant Busser at Hurricane Oyster Bar And Grill
Broc BridgesBroc Bridges
Dishwasher and Fry Cook at Blue Oak Oyster Bar and GrillDishwasher and Fry Cook at Blue Oak Oyster Bar and Grill
William WhiteWilliam White
Oyster Cook & Dishwasher at Jones Creek Oyster Bar & GrillOyster Cook & Dishwasher at Jones Creek Oyster Bar & Grill