Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Daniel McCarten

Summary

Dynamic Forestry Application Specialist at RDO Equipment with a proven track record in enhancing operational efficiency through expert troubleshooting and user training. Successfully led initiatives that improved team productivity and customer satisfaction, while mentoring junior staff to foster a culture of continuous improvement. Skilled in software development and incident management.

Overview

31
31
years of professional experience

Work History

Forestry Application Specialist

RDO Equipment
04.2009 - Current
  • Implemented software solutions to enhance equipment diagnostics and operational efficiency.
  • Analyzed user feedback to refine application functionality and improve user experience.
  • Trained end-users on software applications, ensuring proficiency in system utilization.
  • Collaborated with cross-functional teams to integrate new technologies into existing systems.
  • Managed application updates and troubleshooting processes to minimize downtime.
  • Led initiatives to streamline workflows, resulting in improved team productivity and service delivery.
  • Mentored junior staff on application support techniques, fostering a culture of continuous improvement.
  • Increased customer satisfaction ratings through prompt resolution of technical issues via phone, email, or onsite assistance.
  • Contributed to sales growth by demonstrating product expertise during client presentations and negotiations.
  • Provided training and support to end-users, ensuring smooth adoption of new technologies.
  • Established strong relationships with vendors, negotiating favorable contracts that maximized value for the organization.
  • Reduced system downtime, conducting regular maintenance and updates.
  • Facilitated team collaboration by organizing regular meetings to discuss application improvements and strategies.
  • Mentored junior team members in both technical skills development as well as adherence to company values and best practices.
  • Enhanced customer loyalty by providing exceptional post-implementation support and regular check-ins.

Service Manager

Albury Tractors / Capital Construction Equipment
02.1996 - 03.2009
  • Oversaw service operations, ensuring adherence to quality standards and customer satisfaction.
  • Implemented process improvements that enhanced service efficiency and reduced response times.
  • Managed team performance through effective training, coaching, and mentoring initiatives.
  • Led change management efforts during system upgrades, ensuring seamless transitions for staff and customers.
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
  • Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.

Apprentice Mechanic

Cummins
01.1995 - 01.1996
  • Conducted routine maintenance and repairs on various automotive systems.
  • Assisted senior mechanics with complex repairs, gaining hands-on experience and improving technical skills.
  • Took assessments to prove knowledge base and skills.
  • Observed senior mechanics completing major repairs.

Education

High School Diploma -

Murray High School
Albury, NSW
12-1994

Skills

  • Expert troubleshooting
  • End user support
  • Incident management
  • Applications development
  • Programming
  • Data management
  • Customer education
  • Technical support
  • User training
  • Software development
  • System administration
  • Mobile application support
  • Systems software
  • Software testing

Interests

  • Speedway racing
  • Motorbike riding
  • Camping


Timeline

Forestry Application Specialist

RDO Equipment
04.2009 - Current

Service Manager

Albury Tractors / Capital Construction Equipment
02.1996 - 03.2009

Apprentice Mechanic

Cummins
01.1995 - 01.1996

High School Diploma -

Murray High School

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Daniel McCarten