Summary
Overview
Work History
Education
Skills
Timeline
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DANIEL MCCORMICK

Caversham,WA

Summary

Driven sales consultant enthusiastic about working in fast-paced, competitive environments. Hardworking, knowledgeable and quick thinking. Uses tact, diplomacy and persuasive communication to overcome objectives and close sales. Consistent high-achiever.

Overview

15
15
years of professional experience

Work History

Sales Clerk

Imagine Holidays
06.2018 - Current
  • Working in a fast-paced online call centre for Australian and New Zealand clients
  • Selling international and domestic cruise and land packages to customers over the phone and via email
  • Providing excellent customer service
  • Explaining product prices and packages as well as answering questions and addressing concerns of customers.
  • Overcoming objections using friendly, persuasive strategies.
  • Utilizing sales techniques to build customer interest and close sales.
  • Implementing upselling techniques to increase revenue and move product.
  • Answering questions about company offerings with knowledgeable responses about products and services.
  • Recording and updating customer information in online systems.
  • Following up with customers to solicit further sales.
  • Displaying excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Building relationships with customers using strong persuasion and active listening skills.

Professional Travel Consultant

Holiday Planet
02.2013 - 06.2018
  • Worked in a fast-paced online call centre for Australian clients
  • Sold international and domestic cruise and land packages to customers over the phone and via email
  • Provided excellent customer service
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Organized trips for individual, family and business travelers.
  • Handled sensitive information with professionalism and discretion.
  • Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.

Lift Operator

Whistler Blackcomb Lift Operations
12.2011 - 01.2013
  • Provided excellent customer service
  • Acted as first point of contact for the company
  • Ran and maintained over 40 ski lifts over 2 mountains
  • Maintained a high level of cleanliness of the workstation, involving shovelling large amounts of snow, removing debris, and safe removal of overhanging ice
  • High volume of lifting and handling guests skis and snowboards throughout the day
  • Assisted maintenance staff with their everyday safety checks and preventative maintenance
  • Liaised with Ski Patrol and dispatch on a regular basis to locate and rescue injured or lost patrons, retrieve lost equipment and maintain optimal drive speeds and performance of the mountain

Travel Consultant

Best Flights, Online Travel Agency
06.2010 - 12.2011
  • Provided excellent customer service
  • Acted as first point of contact for the company
  • Sold international and domestic flights to customers over the phone and via email
  • Sold travel insurance, coach tours, car hire and accommodation to customers over the phone and via email
  • General administration duties
  • Took payments from customers from Australia and internationally
  • Liaised with wholesalers and airlines on customer’s behalves
  • Created invoices for customers
  • Used worldwide “SABRE” system for flights

Head, Administration Officer

RAC Insurance, P.R.I.S
10.2009 - 05.2010
  • Provided administration support to the Program Office and the P.R.I.S.M project
  • Created, edited and maintained all purchase orders for the project
  • Created, edited and maintained floor plans for the project
  • Liaised directly with Project Managers and Business Owners for RACI
  • Acted as main point of contact for all consultants, contractors and full-time staff associated with the P.R.I.S.M project
  • Organised all catering and room set-ups for recurring meetings for the project
  • Created and maintained a high volume of large excel spreadsheets
  • Created, edited and maintained correspondence packs to Business Owners, Project Managers and international business partners
  • Maintenance of all leave requests and authorisations for the project
  • Organised functions for RAC Insurance
  • Coordinated daily meetings for Data Migration

Centre Administrator

GSTT FOUNDATION TRUST, Postgraduate
03.2008 - 09.2009
  • Provided administration support to Senior Management Team
  • Acted as PA to the Director of Postgraduate Medical Education
  • Assisted with annual large-scale events in the Centre
  • Took dictation and constructed confidential business letters to senior staff
  • Medical audio tape transcription for the Director of Postgraduate Medical Education
  • Administrated and organised the General Practice VTS Doctor’s scheme
  • Liaised directly with senior doctors and management
  • Acted as main point of contact for GP trainees and junior doctors

Education

High school -

Wesley College

Skills

  • Complaint Resolution
  • Exceeding Customer Expectations
  • Excellent Written and Verbal Communication
  • Solicit Sales
  • Sales Expertise
  • Outbound and Inbound Calls
  • Process Payments
  • Call Center Operations
  • Product Knowledge
  • Profit Margins
  • Administrative Duties
  • Warm Calling

Timeline

Sales Clerk

Imagine Holidays
06.2018 - Current

Professional Travel Consultant

Holiday Planet
02.2013 - 06.2018

Lift Operator

Whistler Blackcomb Lift Operations
12.2011 - 01.2013

Travel Consultant

Best Flights, Online Travel Agency
06.2010 - 12.2011

Head, Administration Officer

RAC Insurance, P.R.I.S
10.2009 - 05.2010

Centre Administrator

GSTT FOUNDATION TRUST, Postgraduate
03.2008 - 09.2009

High school -

Wesley College

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DANIEL MCCORMICK