Daniel McCulloch
Seaford Rise,SA
Summary
Analytical, Business support, Customer service professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Dependable with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
29
29
years of professional experience
Work History
Business Support Officer
South Australia Police
2016.03 - Current
- Answered incoming calls, emails and written correspondence from customers, vendors and other stakeholders.
- Specialized is software support and testing.
- Implemented staged release of new software program, replacing old legacy system.
- Strong experience in customer service.
- Maintained filing systems, databases and spreadsheets for tracking project progress, customer information and inventory levels.
- Adaptability to navigate complex software bugs and use workarounds until software updates are implemented.
- Effective communication skills both written and verbal.
- Excellent organization time and management, resolving software issues from start to resolution.
- Trained members in use and navigation of software.
- Performed data entry into various software programs such as Excel and Shield.
- Provided technical assistance with hardware and software issues relating to office equipment.
- Prioritized helpdesk and service requests received from internal customers.
- Established and maintained effective communication between business units and senior management.
Police Officer
South Australia Police
2003.01 - 2016.03
- Patrolled assigned areas to detect and prevent criminal activity.
- Organized crime scene investigation, collected evidence, and interviewed witnesses.
- Assisted with enforcement of all applicable laws, ordinances, and regulations.
- Responded to emergency calls for service and provided assistance as needed.
- Prepared detailed reports on incidents and arrests made.
- Conducted traffic stops in accordance with departmental protocol.
- Maintained order during civil disturbances or protests.
- Provided security at public events such as parades, concerts, or sporting events.
- Investigated suspicious persons or activities to determine if criminal activity was present.
- Monitored radio transmissions from dispatch regarding reported crimes or emergencies.
- Arrested suspects following established procedures while exercising caution and good judgment.
- Developed positive relationships with members of the community through outreach programs.
- Utilized various technologies including computers, cameras, radar guns, to complete job duties.
- Provided testimony in court when necessary, concerning investigations conducted.
- Counseled victims of domestic violence regarding available resources and legal options.
- Performed searches for missing persons using a variety of investigative methods.
- Protected citizens by preventing crime, enforcing laws and apprehending suspects.
- Communicated with victims, suspects and witnesses to gather and provide information regarding criminal events.
- Patrolled assigned areas both on foot and in motor vehicles, maintaining awareness and providing valuable community surveillance.
- Diffused active disturbances with de-escalation techniques, compassion and combat skills.
- Gathered evidence, interviewed victims and interrogated suspects to conduct thorough criminal investigations.
- Interviewed witnesses and victims to determine critical details relevant to each case.
Senior IT Recruitment Consultant
MSB
1994.08 - 2002.12
- Managed full cycle of recruitment process from sourcing to onboarding new hires.
- Interviewed, screened, and evaluated potential candidates for IT roles.
- Developed and implemented recruitment strategies to meet client needs.
- Created job postings and placed advertisements in print media and online job boards.
- Negotiated salaries with successful applicants on behalf of clients.
- Maintained relationships with existing clients through regular contact and meetings.
- Established network of contacts to help identify and source qualified candidates.
- Identified qualified candidates using various sourcing methods such as job fairs, social networks, databases.
- Screened resumes and conducted pre-screen interviews and preliminary technical assessments of candidates.
- Used job boards, internet tools and career fairs to source both passive and active candidates.
- Created job ads and wrote job descriptions.
- Reviewed employment applications and job orders to match applicants with job requirements.
- Built strong relationships with internal and external candidates to ensure excellent hiring experience.
- Contacted job applicants to inform of application status.
Education
Diploma Public Safety -
TAFE SA
Adelaide, SA06.2010
Higher National Certificate - Business Administration
Glasgow Caledonian College
Glasgow06.1997
16 Scotvec National Certificate Modules - National Certificate Modules
Ayr College
Ayr06.1994
Skills
- Administrative Support
- Report Writing Skills
- Database Creation
- Conflict Resolution
- Eye for Detail
- Effective Communication
- Identifying Risks
- Managing Multiple Priorities
- Database Management
- Time Management
- Mentoring
- Staff Supervision
- Mobile Technologies and Services
- Training Manuals and Processes
- Conflict Mediation
- Team Collaboration
Accomplishments
Received two separate Commendations during my service in the Police.
Activities
Wildlife Animal Controller in my spare time, relocating snakes and lizards to suitable habitat.
References
References available upon request.
Timeline
Business Support Officer
South Australia Police
2016.03 - Current
Police Officer
South Australia Police
2003.01 - 2016.03
Senior IT Recruitment Consultant
MSB
1994.08 - 2002.12
Diploma Public Safety -
TAFE SA
Higher National Certificate - Business Administration
Glasgow Caledonian College
16 Scotvec National Certificate Modules - National Certificate Modules
Ayr College
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