Daniel Mckeown
Dudley Oark,W.A
Summary
Accomplished Furniture Manager at Sba Office National, adept in supplier negotiation and fostering team collaboration, significantly enhanced customer satisfaction and sales revenue. Leveraged industry networking and exceptional communication skills to secure favorable vendor terms and streamline operations, achieving a notable increase in efficiency and client loyalty.
Overview
22
22
years of professional experience
Work History
Furniture Manager
Sba Office National
Darwin, NT
07.2012 - 12.2024
- Maintained a clean, organized showroom floor while adhering to visual merchandising guidelines set by corporate standards.
- Implemented loss prevention strategies to minimize shrinkage and protect store assets in the furniture department.
- Built strong relationships with vendors, negotiating favorable terms for pricing and delivery schedules.
- Enhanced customer satisfaction by providing excellent service and product knowledge in the furniture department.
- Coordinated closely with interior designers or contractors working on behalf of clients to ensure smooth delivery and installation of furniture items.
- Analyzed sales data to identify top-performing products, informing purchasing decisions for future inventory expansions.
- Collaborated with store management to develop sales goals and initiatives for the furniture department.
- Conducted market research to identify industry trends and provide insights for future inventory selections.
- Increased sales revenue through effective merchandising, display techniques, and promotional strategies.
- Handled customer complaints professionally, resolving issues promptly to maintain high levels of satisfaction among clientele.
- Monitored competitor pricing strategies within the local market to maintain competitive positioning within the industry sector.
- Streamlined inventory management by implementing accurate tracking procedures and conducting regular audits.
- Organized special events such as open houses or product launches for introducing new collections or promotions in the furniture department.
- Assisted customers in selecting appropriate products based on their needs, preferences, and budget constraints.
- Trained and mentored new team members on store policies, product offerings, and sales techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Educational Account Manager
Sba Office National
Darwin, NT
07.2006 - 07.2012
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Developed customized account plans for clients to help them achieve their business goals.
- Implemented CRM system to track client interactions and feedback, leading to more personalized service.
- Coordinated with product development teams to relay client feedback, influencing future product enhancements.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Drove revenue growth by identifying new business opportunities within existing accounts.
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
- Built relationships with customers and community to promote long term business growth.
Commercial & Government Account Manager
Sba Office National
Darwin, NT
04.2003 - 07.2006
- Collaborated with cross-functional teams to develop winning bid strategies for government contracts.
- Coordinated sales efforts with other departments to maximize efficiency and effectiveness in pursuing new business opportunities within the public sector.
- Negotiated favorable pricing and terms on contract agreements for both the company and client, fostering mutual success.
- Monitored contract compliance, addressing any issues promptly and maintaining positive relationships with clients.
- Developed a deep understanding of the unique needs of each government agency, customizing account management strategies accordingly.
- Analyzed competitor offerings within the public sector market space, positioning our products/services competitively for maximum impact.
- Managed high-value government accounts, resulting in stronger relationships and increased revenue.
- Organized and participated in events targeting government decision-makers, creating valuable networking opportunities for our organization.
- Established long-lasting partnerships with key decision-makers within targeted government agencies, expanding business opportunities.
- Assisted in preparing thorough responses to RFPs/RFQs from federal agencies, contributing significantly towards winning several lucrative contracts.
- Provided exceptional customer service for government clients, ensuring timely response to inquiries and concerns.
- Built relationships with customers and community to promote long term business growth.
Education
Bachelor Of Arts - Social Sciences
Deakin University
Warrnambool, VIC1992
Victorian Certificate Of Education -
John Paul College
Frankston, VIC1991
Skills
- Furniture assembly
- Store operations
- Health and safety compliance
- Supplier negotiation
- Space planning
- Waste reduction
- Delivery coordination
- Competitor analysis
- Industry networking
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Computer skills
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Problem resolution
- Relationship building
- Customer relations
- Professional and courteous
- Work Planning and Prioritization
- Scheduling and coordinating
- Conflict resolution
- Team development
Accomplishments
Educational account manager best sales results 2007- office national academy reps.
Additional Information
Former president of Darwin greyhound association.
Former president of Tracy village cricket club.
Timeline
Furniture Manager
Sba Office National
07.2012 - 12.2024
Educational Account Manager
Sba Office National
07.2006 - 07.2012
Commercial & Government Account Manager
Sba Office National
04.2003 - 07.2006
Bachelor Of Arts - Social Sciences
Deakin University
Victorian Certificate Of Education -
John Paul College