Summary
Overview
Work History
Education
Skills
Licenses & Tickets
Professional Development
Professional Assets
Accomplishments
References
Timeline
Generic
Daniel McLennan

Daniel McLennan

Richmond,Australia

Summary

Dedicated corrections and immigration detention specialist with 16 years of experience, significantly enhancing safety and supervision protocols. Expertise in crisis management and policy enforcement, coupled with strong de-escalation techniques and behavioral observation skills, has resulted in a marked reduction in incidents. Committed to maintaining high standards of facility security while promoting a proactive approach to incident prevention.

Overview

19
19
years of professional experience

Work History

Detention Service Officer

Serco
Melbourne, Australia
10.2018 - Current
  • Executed transfer processes for detainees returning to their country of origin from Melbourne Airport.
  • Updated detainee information in the Immigration system consistently.
  • Performed regular rounds throughout the facility to ensure compliance with regulations.
  • Transported detainees between state detention centers via charter and commercial flights.
  • Escorted deportees to their home countries on specially arranged flights.
  • Provided first-response medical care in emergencies until professional medical staff could take over.

Correctional Case Officer

Serco
Grafton, Australia
03.2021 - 10.2024
  • Operated in units of Australia's largest maximum-security prison.
  • Maintaining the safety and security of up to 1,700 inmates.
  • Maintained comprehensive case notes on all inmates.
  • Handled a range of incidents and codes in the facility.
  • Maintained consistency of unit operations according to daily routines.
  • Applied non-violent response tools and physical restraint during problematic situations.
  • Transported inmates to court, doctor appointments, and work sites.
  • Enforced rules within the facility to maintain order among inmates.
  • Performed head counts, checking cells for missing inmates.

Emergency Response Officer

Serco
Christmas Island, Australia
10.2017 - 10.2018
  • Completed comprehensive one-week Initial Emergency Response Training covering riot control, cell extraction techniques, and shield formations.
  • Responding to all emergencies within the Christmas Island Immigration Detention Centre, and being on call 24/7 for any major incidents.
  • Escorting detainees to charter planes for international and national transfers using mechanical restraints.
  • Monitored radio communications systems and dispatched appropriate personnel when necessary.

Detention Service Officer

Serco
Christmas Island, Australia
01.2017 - 10.2017
  • Concluded five weeks of specialized training in the functions and duties of an Immigration Detainee Service Officer.
  • Ensured protection and care for as many as 330 detainees within the Detention Center.
  • Ensured safe escort of detainees, implementing mechanical restraints for security.
  • Processed detainees into Christmas Island Immigration Detention Centre.
  • Collaborated with Australian Border Force, Federal Police, and Immigration Officers.

Custody Officer

G4S
Melbourne, Australia
08.2016 - 01.2017
  • Undertook and finished an intensive 4-week course in Custody Management.
  • Oversaw the safety and wellbeing of up to 67 prisoners housed in the Custody Centre.
  • Monitored control room activities at the Custody Centre.
  • Accompanied inmates to courtrooms with secure mechanical restraints.
  • Processed prisoners into Custody Centre and updated details on Victoria Police system.
  • Collaborated with Victoria Police, Prisoner Transport, and Australian Federal Police.

Security Officer - Casual

Eagle Security
Melbourne, Australia
09.2015 - 09.2016
  • Assisted with crowd control during large events held at the facility.
  • Maintained high levels of alertness throughout shifts.
  • Checked for safety hazards and took corrective action when necessary.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Administered first aid for minor medical situations and contacted paramedics for medical emergencies.

Security Manager

MSS
Melbourne, Australia
06.2016 - 08.2016
  • Supervised a security team consisting of 10 officers on a 24/7 rotation.
  • Conducted monthly audits on safety equipment and staff performance.
  • Oversaw CCTV, cardax access control system and fire safety equipment contracts.
  • Managed payroll processes and employee rosters.
  • Implemented updated safety measures within the site and revised SOPs accordingly.

Event and Marketing Manager

Sapphire Club
Pattaya, Thailand
04.2014 - 09.2015
  • Company Overview: Sapphire Club is one of Pattaya, Thailand's popular entertainment venues. It is located on the famous Walking Street and is open seven days a week.
  • Enhanced weekly sales to $90,000 by effectively leveraging online and event-based marketing.
  • Secured deals with local establishments and liquor brands to boost marketing efforts.
  • Organized exclusive events featuring renowned music performers and models from Thailand and Asia.
  • Utilized modern inbound marketing techniques to enhance Facebook engagement, resulting in a consistent 20% traffic surge each month.

Safety Security Officer

Star Casino
Pyrmont, Australia
12.2014 - 03.2015
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Checked work locations and crew vehicles for prohibited items, cleanliness, and adherence to safety standards.
  • Ensured secure transport of $25 million in money and chips on Casino property.
  • Patrolled designated areas to deter and identify criminal activity.
  • Carried out crowd control operations and emergency procedures at The Star Sydney Casino & Hotel, Australia's second largest casino.

Safety Security Officer

G4S
Manus Island, Papua New Guinea
07.2013 - 03.2014
  • Implemented FIFO schedule (4 weeks on, 2 weeks off) to manage welfare and control of 1500+ refugees.
  • Drafted security operating procedures and training materials for centre's operations management.
  • Supervised shifts of over 30 local and expat guards.
  • Cooperated with law enforcement and immigration departments in both Papua New Guinea and Australia.
  • Escorted refugees between facilities, courts, hospitals, and medical appointments.

Correctional Officer

G4S
Melbourne, Australia
04.2008 - 06.2013
  • Controlled and maintained custody within a specialized psychiatric unit housing 120 patients.
  • Managed the intake of new patients into the facility.
  • Transported patients between units, courts, hospitals, and medical appointments ensuring safety with mechanical restraints.
  • Operated security control systems to monitor entrances, exits, and movement within the facility.

Security Emergency Response Officer

G4S
Melbourne, Australia
03.2006 - 04.2008
  • Partnered with Victorian Protective Service Officers.
  • Controlled detecting devices to screen individuals and prevent entry of prohibited items.
  • Reported property damage, theft, and unauthorized presence.
  • Provided escort services for prominent Government dignitaries to secure meetings.
  • Maintained detailed records of all emergency responses including date, time, location and type of incident.

Education

Certificate III - Security Operations

ASSET Training
WA
01.2017

Certificate II - Security Operations

ASPAC Training
WA
01.2017

Certificate IV - Leadership and Management

CLET College
VIC
01.2015

Certificate IV - Security and Risk Management

CLET College
VIC
01.2015

Certificate IV - Work Health and Safety

CBD College
NSW
01.2015

STCW95 - Maritime and Aviation Studies

Ultimo TAFE
NSW
01.2014

Certificate III - Correctional Practice (Custodial)

G4S Custodial Services
Vic
01.2010

Skills

  • Policy enforcement
  • De-escalation techniques
  • Incident reporting
  • Patrol procedures
  • Security Protocols
  • Inmate supervision
  • Crisis management
  • Incident prevention
  • Behavioral observation
  • Safety inspections
  • Non-violent intervention
  • Inmate monitoring
  • Mental health awareness
  • Inmate behavior modification tactics
  • Gang awareness
  • Facility security
  • Emergency response
  • Courtroom practices
  • Suicide prevention

Licenses & Tickets

  • Northern Territory Working with Children Check, Expires 12/11/26
  • Victorian Working with Children Check, Expires 10/08/2028
  • Victorian Manual Drivers Licence, Expires 01/09/2034
  • Victorian Private Security Individual Licence, Crowd Control and Security Guard (Control Room Operator, Monitoring Centre Operator and Unarmed Guard), Expires 01/06/2027
  • ASIC-Airport Security/Security ID, Expires 01/10/26
  • Construction Induction Card - WorkSafe WA, Issued 15/01/2011

Professional Development

  • Allens Training Provide Basic Life Support, 08/01/24
  • Allens Training Provide Cardiopulmonary Resuscitation, 08/01/24
  • Allens Training Provide First Aid, 08/01/23
  • Serco Emergency Response Team Training, 10/01/17
  • Serco Critical Risk: Remote & Isolated Work Awareness, 09/01/17
  • Department of Immigration & Border Protection Child Safeguarding, 09/01/17
  • Drug & Alcohol Testing Institute Workplace Drug Testing - Breath alcohol, urine, saliva, 02/01/15
  • Star Training Academy Control Persons Using Baton, 10/01/10
  • Star Training Academy Restrain Persons Using Handcuffs, 10/01/10
  • Parcor Fire & Emergency Warden Training, 05/01/10
  • Allianz Safety Awareness & Manual Handling, 02/01/08
  • Victoria Police Counter Terrorism Awareness Training, 05/01/07

Professional Assets

  • Control Room Operator with Gatehouse Experience, proficient in Cardax Access Control, Honeywell Security Systems, CCTV, Fire Detection Systems, and Duress Alarm Response while employed at G4S
  • Outstanding problem-solving skills with a demonstrated ability to proactively identify, assess, manage conflicts, and rectify security issues
  • Excellent written and verbal communication skills utilized to prepare security reports and effectively collaborate, negotiate, and influence individuals across diverse cultures and societal levels
  • Highly developed interpersonal skills with a proven ability to multitask, work autonomously, and contribute positively to the success of security teams
  • Confident and outgoing professional committed to personal and professional development, demonstrating adaptability and a strong ability to learn new skills
  • Professional demeanor with a commitment to workplace Codes of Conduct, Dress Codes, and Standing Orders complemented by physical fitness and strong personal presentation
  • Proficient in departmental computer systems for word processing, internet usage, and email communications
  • Strong organizational and time management skills with proven ability to meet tight deadlines

Accomplishments

  • 8 years of service with Serco Immigration in detention centers across Australia
  • International Charter Team Member, 2021: Deported over 150 detainees to their country of origin
  • Serco Immigration Secondment Team Member, Clarence Correctional Centre, 2021-2024

References

  • Lewis Taikato, Operations Manager, Brisbane Immigration Detention Centre, Serco, +61474205517, lewis.taikato@serco-ap.com
  • Lisa Nania, Security Supervisor, National Protective Services. Former Operations Manager, Eagle Security, +61418338417, luksta73@hotmail.com
  • Shane Fish, Correctional Officer, G4S Port Phillip Prison. Former Safety Security Supervisor, G4S Manus Island, +61411550800, tcbshane@hotmail.com

Timeline

Correctional Case Officer

Serco
03.2021 - 10.2024

Detention Service Officer

Serco
10.2018 - Current

Emergency Response Officer

Serco
10.2017 - 10.2018

Detention Service Officer

Serco
01.2017 - 10.2017

Custody Officer

G4S
08.2016 - 01.2017

Security Manager

MSS
06.2016 - 08.2016

Security Officer - Casual

Eagle Security
09.2015 - 09.2016

Safety Security Officer

Star Casino
12.2014 - 03.2015

Event and Marketing Manager

Sapphire Club
04.2014 - 09.2015

Safety Security Officer

G4S
07.2013 - 03.2014

Correctional Officer

G4S
04.2008 - 06.2013

Security Emergency Response Officer

G4S
03.2006 - 04.2008

Certificate III - Security Operations

ASSET Training

Certificate II - Security Operations

ASPAC Training

Certificate IV - Leadership and Management

CLET College

Certificate IV - Security and Risk Management

CLET College

Certificate IV - Work Health and Safety

CBD College

STCW95 - Maritime and Aviation Studies

Ultimo TAFE

Certificate III - Correctional Practice (Custodial)

G4S Custodial Services
Daniel McLennan