Daniel McPhee
Kingsbury ,VIC
Summary
Dynamic Post Office Manager at Australia Post with proven leadership in driving team performance and enhancing retail operations. Expert in financial management and inventory control, successfully increasing profitable revenue while ensuring compliance. Adept at analyzing business performance and implementing strategic improvements, fostering a culture of excellence and accountability.
Overview
10
10
years of professional experience
Work History
Post Office Manager
Australia Post
01.2024 - Current
- Managing, leading and motivating a team by defining work objectives, monitoring, and evaluating performance.
- Ensuring all business activities meet current compliance and legal requirements, documented sales processes and behaviours and ethical standards.
- Managing the business operations and financial performance of the retail outlet – grow profitable revenue, maximise returns on investment, manage core and new business, and adhere to fraud control, financial integrity, and cash management.
- Reviewing and analysing the performance of the Retail Outlet Operations to achieve the strategic targets and objectives.
- Managing back-office processing such as continuous improvement of streaming and presentation of outward mail, adhere to revenue protection procedures, maintain Post Office Box service standards, stock inventory Identify business issues, challenges, and opportunities – organise information, evaluate options, develop a solution, and take appropriate action to maximise results in a timely manner.
Post Office Manager
Australia Post
01.2018 - 01.2024
- Managing, leading and motivating a team by defining work objectives, monitoring, and evaluating performance.
- Ensuring all business activities meet current compliance and legal requirements, documented sales processes and behaviours and ethical standards.
- Managing the business operations and financial performance of the retail outlet – grow profitable revenue, maximise returns on investment, manage core and new business, and adhere to fraud control, financial integrity, and cash management.
- Reviewing and analysing the performance of the Retail Outlet Operations to achieve the strategic targets and objectives.
- Managing back-office processing such as continuous improvement of streaming and presentation of outward mail, adhere to revenue protection procedures, maintain Post Office Box service standards, stock inventory Identify business issues, challenges, and opportunities – organise information, evaluate options, develop a solution, and take appropriate action to maximise results in a timely manner.
Post Office Manager
Australia Post
01.2017 - 01.2018
- - Managing, leading and motivating a team by defining work objectives, monitoring, and evaluating performance.
- Ensuring all business activities meet current compliance and legal requirements, documented sales processes and behaviours and ethical standards.
- Managing the business operations and financial performance of the retail outlet – grow profitable revenue, maximise returns on investment, manage core and new business, and adhere to fraud control, financial integrity, and cash management.
- Reviewing and analysing the performance of the Retail Outlet Operations to achieve the strategic targets and objectives.
- Managing back-office processing such as continuous improvement of streaming and presentation of outward mail, adhere to revenue protection procedures, maintain Post Office Box service standards, stock inventory Identify business issues, challenges, and opportunities – organise information, evaluate options, develop a solution, and take appropriate action to maximise results in a timely manner.
Post Office Manager
Australia Post
01.2015 - 01.2017
- Managing, leading and motivating a team by defining work objectives, monitoring, and evaluating performance.
- Ensuring all business activities meet current compliance and legal requirements, documented sales processes and behaviours and ethical standards.
- Managing the business operations and financial performance of the retail outlet – grow profitable revenue, maximise returns on investment, manage core and new business, and adhere to fraud control, financial integrity, and cash management.
- Reviewing and analysing the performance of the Retail Outlet Operations to achieve the strategic targets and objectives.
- Managing back-office processing such as continuous improvement of streaming and presentation of outward mail, adhere to revenue protection procedures, maintain Post Office Box service standards, stock inventory Identify business issues, challenges, and opportunities – organise information, evaluate options, develop a solution, and take appropriate action to maximise results in a timely manner.
Education
Diploma Of Management - Business Management
Open Colleges
Sydney, NSW03.2012
Skills
- Leadership
- Team management with the ability to develop the skills and expertise of team members
- Excellent communication, both written and verbal
- Extensive knowledge of retail operations, processes, products, and services
- Strong business and commercial management skills, with the ability to analyze actual performance, and to implement strategies to improve business operations
- A strong understanding of financial management and planning, and therein the ability to grow profitable revenue, ensuring better returns on investment
- Inventory management
Timeline
Post Office Manager
Australia Post
01.2024 - Current
Post Office Manager
Australia Post
01.2018 - 01.2024
Post Office Manager
Australia Post
01.2017 - 01.2018
Post Office Manager
Australia Post
01.2015 - 01.2017
Diploma Of Management - Business Management
Open Colleges