Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Daniel Milani

Daniel Milani

Summary

Professional with comprehensive background in technical sales support and solution presentation. Skilled in understanding client needs, developing tailored solutions, and effectively communicating complex technical concepts. Strong focus on team collaboration and achieving results, adaptable to changing demands. Proficient in technical documentation, customer relationship management, and pre-sales strategy development. Known for reliability and results-driven approach in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Pre-Sales Engineer

Milestone Systems
11.2023 - Current
  • Conducted market research to identify trends and opportunities for product development or improvement.
  • Enhanced client satisfaction by conducting thorough needs assessments and providing tailored product recommendations.
  • Generated detailed reports outlining client requirements and proposed solutions, providing valuable information for both sales and engineering teams.
  • Educated clients on the technical aspects of products, ensuring they had a clear understanding of functionality and benefits.
  • Identifying pain points and specified goals within Security Systems with clients to ensure their developed systems meet their customers needs.
  • Worked closely with post-sales teams to ensure smooth project handoffs, minimizing any disruptions in service delivery.
  • Detailed understanding of analytical systems within the Security industry from both Camera Manufacturers and Server-side vendors.

Solution/Dynamics Support Engineer

ClickDimensions
05.2020 - Current
  • Documented customer support processes and procedures, resulting in a reduction in customer support errors
  • Investigated and identified the root cause of customer issues and provided detailed reports to stakeholders
  • Supported the development and testing of new software applications, ensuring a smooth transition to production
  • Provided technical support to customers over the phone and via email, resulting in a better overall customer satisfaction
  • Knowledge on Microsoft Dynamics and learning the functions of their CRM systems.
  • Management of an entire region for support (APAC) and the ability to maintain a high level of support across all customers.
  • Communication within a team of account managers and customer success teams to support APAC region.

Premier Support Engineer

Lenovo
12.2018 - 05.2020
  • Developed and tested new product offerings prior to release to assist development team in bug identification
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
  • Provided solutions to operations issues for users of Lenovo products and Windows images, working closely via phone, email, live chat and web teleconference with end users
  • Explained technical information in clear terms to non-technical individuals to promote better understanding
  • Processed over 25 support requests received over a days work for technical assistance on wide range of issues related to building/SCCM all the way to the smallest issues in hardware
  • Helped streamline repair processes and update procedures for support action consistency
  • Handled Corporate escalations with high-end partners within a short time frame, including receiving the machine in office and ordering/repairing faulty internal parts
  • Working with the CRM (Salesforce) ticketing system, processing errors and identifying causes within.
  • Testing for Microsoft Dynamics ticketing systems.

Technical Specialist

Apple
11.2017 - 12.2018
  • Trusted and trained service technician Problem solving and relationship repairing at the genius bar with the company Quickly identifying issues for both Mac and Apple mobile devices, including watch, iPad, iPod and Apple TV
  • Ability to resolve an already frustrated situation by re-establishing human connections with customer to calm situations Isolating issues on units with series of diagnostics as well a identifying specific hardware indicators to determine the solution for customers
  • Working with deadlines and keeping on time with appointment based systems

Sales Representative

Platypus Shoes
11.2015 - 11.2017
  • Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services.
  • Provide product samples, coupons, informational brochures, or other incentives to persuade people to buy products.
  • Keep areas neat while working and return items to correct locations following demonstrations.
  • Sell products being promoted and keep records of sales.
  • Set up and arrange displays or demonstration areas to attract the attention of prospective customers.
  • Research or investigate products to be presented to prepare for demonstrations.

Education

HSC -

Marist College Kogarah
06.2017

Bachelor Of Arts - Computer Science

Macquarie University
06.2025

Skills

  • Customer Service, Phone and Face to face
  • Organised work flow
  • Working in smaller teams to reach larger scale goals
  • Problem Solving in short time frames
  • System architecture
  • Solution selling
  • Customer engagement

Languages

English
Native or Bilingual
Farsi
Professional Working

Timeline

Pre-Sales Engineer

Milestone Systems
11.2023 - Current

Solution/Dynamics Support Engineer

ClickDimensions
05.2020 - Current

Premier Support Engineer

Lenovo
12.2018 - 05.2020

Technical Specialist

Apple
11.2017 - 12.2018

Sales Representative

Platypus Shoes
11.2015 - 11.2017

Bachelor Of Arts - Computer Science

Macquarie University

HSC -

Marist College Kogarah

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Daniel Milani