Daniel Morgan
Happy Valley,SA
Summary
Agile and adaptable leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees, conflict resolution, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximising engagement and satisfaction.
Overview
18
18
years of professional experience
Work History
Account Manager
RWC/ Holman Industries
07.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse product catalogue across many different industries including Caravan, water filtration, Industrial Hydraulics, plumbing, irrigation and civil.
- Successfully resolve issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Embrace additional product catalogue and customer base (acquisition of Holman Industries) and quickly adapted to the needs of a different market.
- Work closely with production, customer service and procurement to ensure products are delivered in a timely manner or delays or clearly communicated.
- Work with end users to ensure correct products are recommended and issues are resolved in a timely manner.
- Support all members of the team to ensure they can deliver the best service possible.
Procurement Manager
ADX Depot
04.2022 - 06.2023
- Develop and maintain relationships with key suppliers for smooth communication and to meet required expectations.
- Evaluate supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
- Implemented Netstock to improve fill rates and excess stock. Improved supply chain in an incredibly challenging market by analysing sales history and lead times.
- Management of inventory across multiple sites. Generating purchase orders and ensuring they arrive in a timely manner.
- Processing of supplier invoices. Ensuring price files are accurate to improve processing times.
- Maintaining supplier price increases and sell prices using Excel and MYOB Advanced.
- Ensuring timely communication of price increases with customers.
- Working with the sales team to ensure projects are supplied in an appropriate and accurate time frame. Communicating any changes in supply.
- Managing and processing supplier rebates.
- Working with the warehouse manager and team to ensure stock is accurate and any changes to market demand are addressed.
- Demonstrate respect, friendliness and willingness to help wherever needed.
Assistant Manager
Reece Plumbing
10.2021 - 02.2022
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Mentoring staff to help with development of future leaders.
- Management of stock to ensure key items were always available through times of disrupted supply chains.
Assistant Manager
Edward Gibbon New Zealand
06.2019 - 10.2021
- Assisted with acquisition by Reece Plumbing
- Trained staff on use of computer systems, key procedures and core values
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Managed large numbers of projects in Hawkes Bay area including Housing New Zealand projects and large commercial jobs including Ziwi Pet foods and Rockit.
- Achieved more than 40% sales growth over the two year period and strengthened our position in the market.
- Managed a customer base of 130+.
Branch Manager
Reece Plumbing
09.2009 - 09.2019
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Development of key staff to fill management positions.
- Achieved upwards of 10% sales growth year on year.
- Managed a customer base of more than 100.
Trade Sales Representative
Reece Plumbing
06.2006 - 09.2009
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Implementation of new stock management system.
- Increased the sale of value added products through training with staff and customers.
Education
Diploma of Business Administration
Murray Mallee Training Co. LTD
Advanced Negotiation Skills
Scotwork
Certificate 3 in Warehousing And Storage
Murray Mallee Training Co
High School Diploma -
St Marks College
11.2004
Skills
- Account Management
- Budgeting
- Project Management
- Product Training
- Business administration
- Contract Management
- Negotiation
- Business Development
- Conflict resolution
- Supplier price file management
- Procurement Management
- Client Relationship Management
Timeline
Account Manager
RWC/ Holman Industries
07.2023 - Current
Procurement Manager
ADX Depot
04.2022 - 06.2023
Assistant Manager
Reece Plumbing
10.2021 - 02.2022
Assistant Manager
Edward Gibbon New Zealand
06.2019 - 10.2021
Branch Manager
Reece Plumbing
09.2009 - 09.2019
Trade Sales Representative
Reece Plumbing
06.2006 - 09.2009
Diploma of Business Administration
Murray Mallee Training Co. LTD
Advanced Negotiation Skills
Scotwork
Certificate 3 in Warehousing And Storage
Murray Mallee Training Co
High School Diploma -
St Marks College
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