Summary
Overview
Work History
Education
Skills
Timeline
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Daniel Necovski

Lalor,Australia

Summary

Professional in client relationship management with track record of enhancing customer satisfaction. Skilled in strategic planning and execution, resulting in improved customer engagement and loyalty. Reliable team collaborator, known for adapting to dynamic environments and achieving consistent results.

Overview

7
7
years of professional experience

Work History

Customer Success Manager

Gelato Network
04.2021 - 11.2023
  • Primary front facing first point of contact for all of Gelato’s communication avenues across a variety of platforms. Delivered day to day community building initiatives, active support and ongoing client growth. Streamlined client onboarding from first PoC throughout the entirety of the client life cycle.
  • Key responsibilities:

- Engaged 300+ Web3 teams to drive platform growth and adoption

- Grew an organic and loyal community from 200 members to over 50,000 members across Discord and Telegram

- Spearheaded all communication and PR around Gelato’s Token Generation Event

- Onboarding Brand Ambassadors and Clients to work directly with Gelato’s Ambassador and Developer programs.

Detailing Manager

Allure Detailing
06.2016 - 01.2021
  • Company Overview: Small business owner focusing on providing Detailing Services for prestige vehicles.
  • Providing high quality exterior paint correction services for high-value vehicles.
  • Key responsibilities

- Managed finances, inventory and marketing strategy

- Created promotional campaigns and structured regular advertisements

- Focused on maintaining a clean and safe working environment

- Addressed a variety of different clients needs and implemented feedback through regular check ins

Education

Bachelor of Economics & Finance - Marketing

RMIT University

Year 12 VCE Completion - undefined

Lalor Secondary College
01.2014

Skills

  • Web3/IT Tools & Platforms Proficiency
  • Attention to Detail
  • Conflict Resolution
  • CRM/Feedback & Implementation
  • Data Entry & Reporting
  • Client Relationship Building & Customer Success

Timeline

Customer Success Manager

Gelato Network
04.2021 - 11.2023

Detailing Manager

Allure Detailing
06.2016 - 01.2021

Year 12 VCE Completion - undefined

Lalor Secondary College

Bachelor of Economics & Finance - Marketing

RMIT University
Daniel Necovski