Daniel Nguyen
Sydney,NSW
Summary
Hi There! I'm an oriented Individual with distinguished experience in the Sales and Marketing industries with proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to identifying any issues so we can further streamline procedures for our greater success.
Overview
11
11
years of professional experience
Work History
Domestic Sales Manager
Crown Melbourne
09.2022 - Current
- Built relationships with customers and community to establish long-term business growth.
- Utilizing various CRM programs to create and maintain opportunities and campaigns.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Organized promotional events and interacted with community to increase sales volume.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
VIP Sales and Marketing Executive
Crown Sydney
01.2018 - 08.2022
- Evaluated market data to develop and create business strategies and marketing plans.
- Accomplished 2nd and 4th highest grossing results for the 2 years prior to the Covid epidemic.
- Analyzed sales and marketing data for improved strategies.
- Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
- Travelling and hosting VIP Patrons to event weekends at Crown Melbourne.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Resolving complaint disputes to ensure both parties are satisfied with outcome.
Improved operations by working with team members and customers to find workable
solutions. - Created and implemented process improvements to reduce workloads and bolster
callback efficiency. - Sourced advertising opportunities to place adverts in press and social media.
- Analyzed and forecasted monthly sales data of existing marketed companies within designated area.
- Evaluated and monitored promotional activities to confirm adequate return on promotional funds.
- Utilized CRM software to track sales progression and communicate project needs.
- Managed production of leaflets, posters and newsletters.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Regional Sales Account Manager
Pro-Active Safety
01.2016 - 10.2017
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Developed and maintained positive relationships with clients in assigned sales territories.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
- Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
- Finalized sales contracts with high-value customers.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Built relationships with customers and community to promote long term business growth.
Credit Analyst
VW Financial Services
04.2013 - 11.2015
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Made decisions and recommendations about extending lines of credit.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Assessed credit risk and analyzed financial statements.
- Reviewed and approved or denied credit applications to keep organization profitable by making informed lending decisions.
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
- Collaborated with other teams to identify and mitigate risks impacting organization.
- Negotiated payment plans and loan terms with delinquent customers.
- Maintained compliance with applicable regulations and laws governing consumer credit.
- Complied with internal controls and government regulations.
Education
Bachelor of Arts - Business
UTS
Sydney11.2012
High School Diploma -
Pal College
Cabramatta11.2007
Skills
- Profitability Assessments
- Salesforce Software
- Client Base Retention
Sales Statistics Analysis
- Networking Events
- Closing Techniques
- Sales Quota Management
- Customer Satisfaction
Timeline
Domestic Sales Manager
Crown Melbourne
09.2022 - Current
VIP Sales and Marketing Executive
Crown Sydney
01.2018 - 08.2022
Regional Sales Account Manager
Pro-Active Safety
01.2016 - 10.2017
Credit Analyst
VW Financial Services
04.2013 - 11.2015
Bachelor of Arts - Business
UTS
High School Diploma -
Pal College
Additional Information
Without sounding like a dating app Bio - A number of personal interest include assisting with Australian Airforce Cadets development, regular bivouacs, cadet promotional and leadership camps. I'm also an avid sports fan and also a passionate motoring enthusiast. I love riding motorbikes and also the frequent camping trips with the 4WD. Growing up in the Western suburb of Canley Heights, I'm surrounded by amazing food and culture. This has also allowed me to be a very passionate about cooking and travelling for food. Would be ever so happy to make some traditional Banh Xeo's for the team if we ever have a in office event!
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