Summary
Overview
Work History
Education
Skills
References
Work Availability
Work Preference
Quote
Accomplishments
Timeline
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Daniel Noakes

Daniel Noakes

Glenwood,NSW

Summary

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

15
15
years of professional experience

Work History

Inventory and Quality Control Supervisor

The Gamesmen
11.2021 - Current
  • Streamlined production efficiency by optimizing quality control procedures for maximum output.
  • Identified areas of improvement, implementing necessary changes to enhance overall product quality.
  • Reduced stock discrepancies with thorough audits of physical inventory and warehouse organization.
  • Ensured timely product delivery by closely monitoring lead times and coordinating with suppliers as needed.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Increased accuracy of inventory records through meticulous documentation and regular audits.
  • Reduced shipping errors by thoroughly checking each item before packaging for shipment.
  • Enhanced order accuracy by carefully picking and packing items per customer specifications.

IT Helpdesk Analyst (level 2)

Centrix Solutions
10.2020 - 11.2021
  • Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
  • Developed detailed documentation for internal procedures and processes to promote consistency among team members.
  • Supported remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations.
  • Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
  • Configured hardware, devices, and software to set up work stations for employees.

IT Support Specialist (level 2)

Blackmores
09.2018 - 02.2020
  • Led support team as level two supervisor aiding an average of 400 users nationally in 24/7 support environment
  • Engaged end users and answered questions via email, phone, website live chat and in person
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
  • Configured hardware, devices and software to set up workstations for employees
  • Used programs such as Microsoft Exchange, VM Ware, Symantec Anti-Virus, Active Directory, Office365 (and Office 2013-2016), Citrix, JAMF Pro
  • Delivered onsite and remote technical support for over 400 employees
  • Created help desk tickets, troubleshot and resolved desktop issues.

IT Support Technician (level 2)

IPG Mediabrands
08.2014 - 09.2018
  • Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions
  • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution
  • Use of VMWare, Office365, Active Directory, LANDesk, Microsoft Exchange, Symantec Anti-Virus, Citrix, and JAMF Pro
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base
  • Updated documentation and produced reports
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.

IT Service Desk Analyst (level 1)

IPG Mediabrands
03.2014 - 08.2014
  • Removed and replaced malfunctioning components to correct hardware problems
  • Collaborated with vendors to locate replacement components and resolve advanced problems
  • Engaged end users and answered questions via email, phone, website live chat and in forums
  • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution
  • Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base
  • Maintained and monitored server room, wireless network and other serve infrastructure, keeping systems running effectively and efficiently.

Meat Processing Worker

Top-hat Manufacturing (Chandler Macleod)
03.2013 - 03.2014
  • Worked on a fast-paced production line, ensuring accuracy and efficiency in packing and labeling
  • Operated machinery and equipment on the conveyor belt
  • Adhered to the food safety standards while checking raw meat products, meat coating and cooking/freezing meat
  • Maintained cleanliness and organization of work area
  • Demonstrated strong attention to detail and adherence to safety protocols.

Automotive Mechanic

Robin Baldwin Automotive
Gosford, NSW
11.2009 - 06.2012
  • Enhanced customer satisfaction with prompt diagnosis and resolution of complex mechanical issues.
  • Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
  • Streamlined repair processes by maintaining a well-organized and clean workspace, contributing to increased productivity.
  • Expanded knowledge of automotive technology by attending professional development workshops, staying current with industry advancements.
  • Contributed to the success of the service department by providing excellent customer service and clear communication regarding vehicle maintenance needs.

Education

Forklift License

ACE Forklifts
01.2023

JAMF MAC Admin - Information Technology

JAMF - Sydney
11.2019

Certificate 3 in Automotive Mechanics - Automotive Mechanics

TAFE NSW
08.2011

Certificate 2 Customer Support -

Aussie Home Loans
03.2008

High School Certificate -

Brisbane Waters Secondary School
11.2007

Skills

  • Strong attention to detail and accuracy
  • Inventory Management
  • Ability to operate machinery and equipment
  • Possess a valid forklift license
  • MS Office
  • Technical issues analysis
  • Staff education and training
  • Customer service expert
  • Software diagnosis
  • Customer Focus
  • Loading and unloading
  • Order Fulfillment
  • Shipment Palletization
  • Heavy Equipment Operation

References

Available upon request

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

On-SiteHybrid

Important To Me

Company CultureWork-life balanceCareer advancement

Quote

Sometimes the questions are complicated and the answers are simple.
Dr. Seuss

Accomplishments

  • Trained and led technical support teams of more than 4 support specialists.
  • Promoted to Senior Help Desk after 3 months of employment.
  • Participated in various incentive programs and contests designed to support achievement of production goals.

Timeline

Inventory and Quality Control Supervisor

The Gamesmen
11.2021 - Current

IT Helpdesk Analyst (level 2)

Centrix Solutions
10.2020 - 11.2021

IT Support Specialist (level 2)

Blackmores
09.2018 - 02.2020

IT Support Technician (level 2)

IPG Mediabrands
08.2014 - 09.2018

IT Service Desk Analyst (level 1)

IPG Mediabrands
03.2014 - 08.2014

Meat Processing Worker

Top-hat Manufacturing (Chandler Macleod)
03.2013 - 03.2014

Automotive Mechanic

Robin Baldwin Automotive
11.2009 - 06.2012

Forklift License

ACE Forklifts

JAMF MAC Admin - Information Technology

JAMF - Sydney

Certificate 3 in Automotive Mechanics - Automotive Mechanics

TAFE NSW

Certificate 2 Customer Support -

Aussie Home Loans

High School Certificate -

Brisbane Waters Secondary School

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Daniel Noakes