Daniel Oates
Reedy Creek,QLD
Summary
Assistant Branch Manager with experience in branch operations, logistics, warehouse operations and day to day management of the branch and warehouse. Proven track record in coordinating quotes and bookings, and ensuring high-quality customer service. Previously employed with Carnival Cruise Lines with 13 years of progressive experience offering expertise in managing departments, customer service and problem solving with aptitude in IT. Energetic self starter and team player able to navigate high stress situations and achieve goals.
Overview
18
18
years of professional experience
Work History
Assistant Branch Manager
White & Co
07.2022 - 10.2025
- Support the Branch Manager in day-to-day operations.
- Undertake both domestic and international surveys.
- Coordinate quotes, bookings, and scheduling.
- Help manage logistics, vehicles, and job scheduling.
- Monitor inventory, warehouse, and storage operations.
- Learn to manage branch profitability and cost control.
- Ensure high-quality customer service.
- Liaise with suppliers, vendors, and industry partners.
- Ensure health and safety standards are maintained within the workplace.
Cast Supervisor EXPO 2020
AIM (Artists in Motion)
06.2021 - 04.2022
- Managed daily scheduling of contracted employees.
- Facilitate development of safety initiatives for employees.
- Collaborate with department heads, both within and outside of team.
- Uphold exceptional performance standards for employees.
- Collaborate with management to deliver impactful cost-reduction strategies.
- Help with event promotion through diverse PR initiatives.
Covid Tester Supervisor
Boots Pharmacy
02.2021 - 06.2021
- Enhanced safety in workplace by enforcing regulatory standards, policies, and guidelines.
- Resolved challenging situations involving employees and customers.
- Addressed customer queries and issues through effective communication and established procedures.
- Delivered test reports and analysis to management.
- Facilitated training sessions for testers, imparting best practices and testing techniques.
- Inventory control.
Warehouse Operative
Thorn Baker
07.2020 - 01.2021
- Understood warehouse product placement, enabling efficient picking, packing, and services.
- Identified and removed damaged products, quickly replacing them.
- Maintained excellent physical fitness levels to safely lift and manoeuvre heavy orders and deliveries.
- Provided accurate stock reports to the warehouse manager to allow for timely reordering.
- Carried out day-to-day warehouse duties with care and attention, maintaining compliance with safety standards.
- Assisted team members with picking, packing and processing tasks to increase overall warehouse efficiency.
- Maintained cleanliness and organisation in the warehouse to support a safe working environment.
- Regularly exceeded performance and productivity targets through accurate, efficient picking and packing.
- Loaded and unloaded delivery vehicles, minimising damage to goods and ensuring timely dispatch.
Dance Captain
Carnival Cruise Line
08.2007 - 09.2019
- Oversaw coordination of activities and scheduling to guarantee uninterrupted ship operations.
- Oversaw inventory management for cast and crew.
- Developed comprehensive itineraries and monitored departmental expenses.
- Directed team, supervising, coaching, and facilitating professional development of employees.
- Facilitated department head in managing and developing all team members within department.
- Provided outstanding customer service experience
- Collaborated with department head to guarantee adherence to new safety regulations.
- Upheld stringent production standards.
Education
Diploma of Higher Education - Arts Education
2007
Skills
- Branch operations
- BAR Certified Surveyor
- Full Australian Drivers License
- Sales management
- Customer relationship management
- IT literacy
- Decision-making
- Excellent written communication
- Team supervision
- Stock management
- Relationship building and management
- Branch service quality
Timeline
Assistant Branch Manager - White & Co
07.2022 - 10.2025
Cast Supervisor EXPO 2020 - AIM (Artists in Motion)
06.2021 - 04.2022
Covid Tester Supervisor - Boots Pharmacy
02.2021 - 06.2021
Warehouse Operative - Thorn Baker
07.2020 - 01.2021
Dance Captain - Carnival Cruise Line
08.2007 - 09.2019
Leicester College of Performing Arts - Diploma of Higher Education, Arts Education