To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Warehousing Packing Associate - Night Shift
Adecco / Amazon
11.2022 - 12.2023
Proved successful working within tight deadlines and a fast-paced environment.
Resolved problems of missing merchandise, delivery cancellations, and incomplete deliveries.
Utilized appropriate packing materials to guarantee fragile products arrived undamaged.
Received positive feedback from supervisors for consistently meeting or exceeding packing quotas.
Proved successful working within tight deadlines and a fast-paced environment.
Work with all members of the prison to ensure the safety and security of prisoners, staff, and visitors.
Manage a caseload of prisoners in accordance with the requirements of offender management practices.
Conduct patrols, searches and security related activities ensuring compliance with relevant policies and procedures.
Maintain high quality documentation in relation to case files, prisoner assessments, and report preparation.
Communicate with and give directions to prisoners in a respectful and motivational manner, respond to prisoner complaints or requests and provide pro-active assistance and guidance to offenders as required.
Prison Officer-Marrmak Mental Health Unit
Department Of Justice And Regulation
03.2014 - 12.2018
Supervised daily activities of inmates, promoting structure and routine while minimizing potential conflicts.
Improved communication between staff members through regular meetings addressing concerns or sharing updates on prison operations.
Streamlined documentation processes for increased efficiency in reporting incidents or updating inmate records.
Utilized problem-solving skills to address inmate grievances, resolving issues and ensuring a fair resolution for all parties involved.
Administration Officer / Switch Board / Case Manager
Department Of Human Services
10.2013 - 03.2014
Prepare timely replies to routine correspondence and standard reports using a range of standard Microsoft Office applications.
Display competency in using and understanding departmental corporate systems, such as the records management system, TRIM, the financial information system (Oracle), the fleet system (VBS), and the client payments system (FACTS).
Arrange Office meetings, including booking and preparing venues, preparing, and distributing minutes and other documents and following up actions from meetings.
Organise the purchase of goods and services and provide efficient petty cash and banking services.
Executive Assistant (Director People & Culture)
Building & Plumbing Industry Commissions
09.2011 - 11.2012
Office Manager / Executive Assistant
Department Of Primary Industries – Biosecurity VIC
07.2007 - 09.2011
Education
Diploma of Counselling -
Evocca College
Diploma in Sports Coaching (Martial Arts) -
Australian College of Sports Development
Diploma in Sports Development -
Australian College of Sports Development
Diploma Business Administration -
Kangan Batman TAFE
Diploma Business Management -
Kangan Batman TAFE
Cert IV AOD & Mental Health -
Open Colleges
12.2024
Skills
Written Communication - Produce a range of standard written documents, providing clear information and using language appropriate to the audience Treats sensitive information appropriately when drafting documents
Verbal Communication - Assesses audience and provides appropriately tailored and clear information and explanations to a range of individuals and groups, in an effective and confident manner, dealing with challenging behaviour appropriately
Self-Management - Manages skills and knowledge development and own work program to achieve targets, using sound judgement and effective communication
Conflict Management - Confidently assesses conflict situations and applies sound judgement and knowledge of guidelines and procedures to effectively manage conflict
Influence & Negotiation - Uses skills to effectively build rapport with prisoners, colleagues, and stakeholders in order to meet defined targets
Interpersonal Skills - Delivers information to prisoners and colleagues in a professional and appropriate manner, building rapport with others to understand issues and suggest courses of action appropriate to their needs
Problem Solving - Solves problems based on operational guidelines, knowledge, and experience, scanning for useful information, looking for underlying causes, and suggesting potential improvements to supervisor
Organisational Awareness - Uses an understanding of guidelines and frameworks to organise work priorities, address issues in a consistent manner and suggest improvements
Initiative & Accountability - Takes responsibility for actions and proactively implements work plan and addresses issues
Flexibility- Adapts approaches and work to changes in the environment and effectively meets new challenges
Self Confidence - Demonstrates awareness of own knowledge, skills and experience and performs confidently in all tasks, quickly establishing trust and respect with others
Empathy and Cultural Awareness - Demonstrates an interest in and an appreciation of a range of different cultures and actively seeks to understand and effectively address the issues and views of others
Database Maintenance – I have acquired a strong understanding of the Ministerial Correspondence System within the Department ranging from ADQ’s, PPQ’s, QON’s Secretarial Correspondence, and Briefings