Summary
Overview
Work History
Education
Skills
Golf, Swimming, Gaming
Languages
Timeline
Generic
DANIEL OOI

DANIEL OOI

Mont Albert,Australia

Summary

Dynamic and results-oriented professional with dual degrees in Business (Finance) and Information Technology (Software Development) from Monash University. I bring a robust blend of skills including advanced analytical abilities, exceptional communication, and dedicated customer service. My experience spans retail operations, front-of-house management, ICT business analysis, and business consultancy. Known for excelling in both autonomous and collaborative team environments, I consistently achieve goals and deliver projects efficiently. I am fluent in English, Mandarin, Cantonese, and Bahasa Melayu, which enhances my capability in diverse multicultural settings. With a keen passion for cutting-edge technology and contemporary fashion, I am eager to apply my versatile skill set in a dynamic retail environment to drive both customer satisfaction and business success.

Overview

5
5
years of professional experience

Work History

Part Time Sales Associate

Heyday Toys
08.2020 - 02.2023
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • efficiently handle customer inquiries and over 50 sales transactions per shift, significantly enhancing the shopping experience and contributing to a 35% increase in customer satisfaction and positive Google reviews.
  • Managed day-to-day operations with a team of five, maintaining high team coordination and effective inventory management during peak periods.

Part-time Sales Associate

Ralph Lauren
01.2019 - 02.2020
  • Delivered high-quality customer service by providing personalized fashion advice and handling up to 50 transactions daily, maintaining over 90% customer satisfaction and resolving 95% of service issues.
  • Played a key role in managing stock and supporting store promotions, contributing to a 20% sales increase during promotional periods and ensuring efficient operations through effective stock management.
  • Collaborated with a team of 10 sales associates to consistently meet and exceed monthly sales targets and ensured smooth store operations by performing daily opening and closing procedures.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Sales Associate

Grand Watch and Jewellery Gallery (GWG)
12.2017 - 12.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • · Enhanced customer satisfaction and loyalty by providing expert advice on luxury watches and jewellery, leading to a 30% increase in luxury watch sales and a 35% overall annual revenue growth through strategic upselling and effective promotional events.
  • · Collaborated with management to optimize inventory control and product selection, reducing carrying costs by 20%, and actively participated in training to improve sales techniques and product knowledge.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Education

Bachelor of Business - banking and Finance

Monash University
09.2024

Bachelor of Information Technology - software development

Monash University
09.2024

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Excellent people skills
  • Exceptional customer service
  • Relationship Building
  • Cash Handling
  • Verbal/written communication
  • Cash Register Operation
  • Stocking and Receiving
  • Store Opening and Closing
  • Inventory Control
  • CRM software proficiency
  • Software Development: Swift, Java, MySQL, Vegalite, HTML, Figma, Balsamiq, GIT, Lucidchart, Tableau, Python

Golf, Swimming, Gaming

During weekends I like to go golfing with friends in a golf course near my home. During night time, I like to play games with friends.

Languages

Chinese (Cantonese)
Full Professional
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Indonesian
Professional Working

Timeline

Part Time Sales Associate

Heyday Toys
08.2020 - 02.2023

Part-time Sales Associate

Ralph Lauren
01.2019 - 02.2020

Sales Associate

Grand Watch and Jewellery Gallery (GWG)
12.2017 - 12.2018

Bachelor of Business - banking and Finance

Monash University

Bachelor of Information Technology - software development

Monash University

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DANIEL OOI