Daniel Pauga
Aspley,QLD
Summary
I am committed to producing high-quality engagement that informs and inspires clients in a timely manner. Maintain a high level of professionalism in troubleshooting customer problems and providing excellent rapport to service a diverse public. Self-motivated, goal driven and energetic, I manage change and meet challenges. Always maintaining a culture of respect, successful at managing priorities with a positive attitude, a willingness to take on added responsibilities to meet the required outcome. A proud Polynesian with a problem solving mindset has resulted in a career I am proud to own.
Overview
19
19
years of professional experience
Work History
Call Centre Operator/Fundraiser
Clever Contacts
01.2022 - Current
- Calling on outbound and Inbound campaigns such as Conversion to RG, Reactivation; Upgrade: Bequest / Gift in Wills; Event Welcome/Renewal and Lottery
- Outbound and Inbound calls for different Charity Organisations
- Excellent customer service, problem-solving skills necessary to keep customers and clients satisfied
- Ability to stay calm and handle difficult situations, respond to upset customers inquiries and resolve their complaints in an efficient and friendly manner whilst consistently meeting their needs
- Multitasking skills to continue speaking to customers while searching for information, great sales experience and persuasion techniques
- Handle and average of 50-60 calls a day assist customers in a timely matter to avoid long waiting times, flexible with hours / rotating roster if required, challenge myself to learn more that can be applied to the job.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Ramp Agent/Baggage Agent
Oceania Aviation
01.2020 - 01.2021
- Working efficiently and effectively with work colleagues as a unified team, to provide a high standard of safety and services to customers
- Maintaining a professional and positive attitude that motivates other team members as well as being sensitive to the needs of customers that varies and the public
- Participate in the airside operations at the Domestic Airport ensuring superior safety and service procedures are maintained
- Very articulate and clear in communication skills with Airport staff, Cabin crews, work colleagues and passengers
- Ensuring and understanding the standard of procedures are followed and demonstrated by the way I perform every task
- Safely operate and maintain the Ground Services Equipment
- Enhanced operational efficiency by conducting thorough pre-flight checks on aircraft for safe takeoffs and landings.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
Labourer/Supervisor
Queensland Roof Works
01.2016 - 01.2019
- Maintaining a professional and positive attitude that motivates other team members as well as being sensitive to the needs of customers that varies from patients, hospital employees and the public
- Workplace health and safety – Hygiene maintenance
- Enhanced team productivity by implementing efficient scheduling and task allocation.
- Streamlined communication within the team for improved collaboration and problem solving.
- Ensured compliance with company policies and procedures, maintaining a safe and inclusive workplace for all employees.
Office Support/Drafting/Leading Hand
AE SMITHS - Mechanical Services
01.2011 - 01.2016
- Maintaining a professional and positive attitude that motivates other team members as well as being sensitive to the needs of customers and external vendors
- Conducted end of financial stocktake
- Redirect phone calls to the appropriate departments and project managers Workplace health and safety- representative
- Enhanced team productivity by efficiently allocating tasks and closely monitoring progress.
- Developed a strong rapport with staff members through effective communication and leadership skills.
- Coordinated project resources, ensuring timely completion of tasks while maintaining high-quality standards.
- Facilitated smooth workflows by proactively identifying potential issues and implementing corrective measures.
Leading Hand/Despatch
Triple M- Mechanical Services
01.2008 - 01.2011
- Working efficiently and effectively with work colleagues, as a unified team, to provide a high standard of services to our external customers
- Maintaining a professional and positive attitude that motivates other team members as well as being sensitive to the needs of customers and external vendors.
- Collaborated with cross-functional teams to devise innovative solutions for complex challenges faced during project execution.
- Cultivated a positive work environment that fostered teamwork, collaboration, and continuous improvement.
- Enhanced team productivity by efficiently allocating tasks and closely monitoring progress.
Factory Hand/Machine Operator
Hume Doors
01.2005 - 01.2008
- Manufacture and assemble doors.
- Enhanced production efficiency by maintaining clean and organized work areas.
- Assisted in achieving production targets through effective collaboration with team members.
- Boosted workplace safety by adhering to all factory guidelines and regulations consistently.
Education
Certificate 4 in Rural Operations
Certificate in First Aid And CPR
Post Graduate- Bachelor of Arts (Major in Journalism) -
Griffith University
01.2003
Year 12 completion -
Woodridge Sate High School
1999
Skills
- Ability to communicate effectively in extreme situations with empathy and patience
- Can work as a team player or independently
- Proficient at keyboarding skills (touch type)
- Multitasking skills to continue speaking to a customer while searching for information and taking notes
- Problem solving necessary to keep customers and clients satisfied
- Organization and Time Management
- Attention to Detail
- Active Listening
- Written Communication
Languages
Samoan
Native or Bilingual
References
References available upon request.
Timeline
Call Centre Operator/Fundraiser
Clever Contacts
01.2022 - Current
Ramp Agent/Baggage Agent
Oceania Aviation
01.2020 - 01.2021
Labourer/Supervisor
Queensland Roof Works
01.2016 - 01.2019
Office Support/Drafting/Leading Hand
AE SMITHS - Mechanical Services
01.2011 - 01.2016
Leading Hand/Despatch
Triple M- Mechanical Services
01.2008 - 01.2011
Factory Hand/Machine Operator
Hume Doors
01.2005 - 01.2008
Certificate 4 in Rural Operations
Certificate in First Aid And CPR
Post Graduate- Bachelor of Arts (Major in Journalism) -
Griffith University
Year 12 completion -
Woodridge Sate High School
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