Daniel Pearse
Virginia,SA
Summary
Dynamic manager with natural talents in identifying, developing and implementing successful strategies. Proficient in growing professional network, influencing decision-makers and building partnerships. Hardworking, performance orientated manager, analytical problem-solver with talents for customer service and sales, through team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
13
13
years of professional experience
Work History
Member Services and Retail Operations Manager
Diabetes SA
10.2021 - Current
- Dual business area manager (Membership 20,000, Retail store and Online Shop) including inbound and outbound call centre.
- Grew sales by 70% and boosted profits, applying proactive management strategies and enhancing sales training including cross selling.
- Scheduled meetings with agendas, conducted performance reviews and executed daily operational goals to maximize team productivity.
- Determined layout of Retail and content management Online Shop for visual appeal to consumers to maximise conversion.
- Supported human resources by responding to candidates and prescreening, interviewing and hiring team members.
- Analyzed operational expenses and cost of inventory to identify losses and developed strategies for increased profits.
- Interacted well with customers, partners and suppliers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics, including company protocols and customer service standards.
- Tracked trends and implemented enhancements to both challenge and refine company's product offerings, increasing revenue and effectively targeting new markets.
- Developed retail and membership marketing programs to achieve needs and maximize sell-through.
- Created and managed social media campaigns to increase brand engagement and generate sales and procure testimonials.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Captured new customers (Members and Retail) by optimizing business strategies and launching products to diversify offerings.
- Chaired a Product Review Committee to identify and evaluate new products against agreed criteria that establishes their suitability for sale within the retail and online shop of Diabetes SA
- Designed and edited promotional publications such as brochures and marketing collateral.
- Researched and sourced suppliers, built relationships, and negotiated prices.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Generated reports on purchasing activities to support purchasing and drive promotional decisions.
- Completed monthly profit and loss performance reports.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Membership Coordinator
Diabetes SA
06.2010 - 10.2021
- Maintained membership database, ensuring that all information was current and accurate.
- Prepared marketing materials that would be sent out to members, which detailed new events, promotions and activities that were coming up.
- Scheduled and assigned daily work and activities for Sales team members.
- Diligently trained all staff employees to be welcoming and helpful to members, which increased overall service expectations.
- Created monthly meetings for cashiers and membership desk associates.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained staff on operating procedures and company services.
- Maintained up-to-date knowledge of product and service changes.
- Sought ways to improve processes and services provided.
- Developed and updated databases to handle customer data.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Education
BTEC National Diploma - Public Services
Eastleigh College
Eastleigh, UK06.2002
Skills
- Inventory Control and Ordering
- Sales Development
- Retail and Customer Service Management
- Staff Management
- Maintaining product Knowledge
- Staff Training and Development
- Profit Maximization through data analysis and strategies
- KPI Tracking
- Data Management and CRM and process improvements
- Customer Retention
- Market and Competitor Research
- Sales, business and promotional Strategies
- Lead Development and New Business Opportunities
Timeline
Member Services and Retail Operations Manager
Diabetes SA
10.2021 - Current
Membership Coordinator
Diabetes SA
06.2010 - 10.2021
BTEC National Diploma - Public Services
Eastleigh College
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