Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Timeline
Generic

Daniel Pearson

Sydney,NSW

Summary

I have been working for Aldi for almost 10 years now as a Warehouse Operator.

As this is my "sea change job" . When I was 40, I was made redundant by IBM. I took that opportunity to spend time with my family. I was lucky enough to get Job at Aldi in Cold handling nightshift. Which has let me have the time to spend with my daughters while they finished their schooling. This part of my life is now complete and I believe I have skills that will be of a benefit to Aldi.

From 2008 to 2013 I managed the the ANZ Reverse logistics process for IBM: From the 3PL Refurbishment/Warehouse process and control, Logistic Operations - (national and international), Product End of life Management, Environmental Management Services, Procurement, Project management and Escalation point for 3PL's, IBM and IBM Clients.

From 2000-2008 worked on the American Express regional multi-lingual IT helpdesk Supporting the J/APA region. Worked my way up to Team Leader. Lead a team of up to 31 people supporting 6 languages.

From 1996-1999 Worked for Janko Trading in New Zealand as a PC technician and sales, then workshop manager. Ran the PC repair workshop Area for 18 months. I have a strong Logistics, IT back ground with excellent customer service skills.

Overview

28
28
years of professional experience

Work History

Warehouse Operator

Aldi
Sydney, NSW
07.2014 - Current
  • Operated forklifts and other material handling equipment safely and efficiently.
  • Ensured safety policies were followed at all times while working in the warehouse environment.
  • Processed orders accurately, efficiently and within specified timeframes.
  • Achieved productivity and accuracy standards to meet company guidelines.

ANZ GARS Logistics Program Manager

IBM/Geodis
Sydney, NSW
08.2008 - 05.2013
  • Reverse Logistics support for the return of IBM leased and owned products for IBM A/NZ Internal and external clients
  • Responsible for the daily management of GARS (Global Asset Recovery Services) activities and systems, including the remanufacture and de-manufacture of IT Equipment
  • Warehouse Inventory controls, Importing and exporting of IT equipment
  • Monitor and report on EMS actives including E-waste controls
  • Single point of contact for all 3PL vendors, IBM and their clients for Reverse logistics and Logistics IT issues.
  • Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
  • Coordinated with internal stakeholders to ensure successful implementation of the program initiatives.
  • Communicated regularly with external partners to ensure alignment of strategies and goals.
  • Drafted reports for senior management highlighting key milestones achieved throughout the program lifecycle.
  • Collaborated with teams across departments to develop effective strategies for executing programs.
  • Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
  • Analyzed data collected during the course of the program operations and reported results accordingly.
  • Maintained positive relationships with vendors by monitoring their performance against agreed upon contractual terms.
  • Generated and delivered reports, program review presentations and other program status updates.
  • Prioritized tasks and managed teams throughout multiple projects.
  • Managed external client and business partner relationships.
  • Contributed to corporate strategy initiatives management across teams through accountability, communication and reporting.
  • Analyzed business performance data and forecasted business results for upper management.

Team Leader - JAPA American Express Helpdesk

IBM
Sydney, NSW
05.2005 - 08.2008
  • Lead team of 31 people, 6 languages supporting American Express
  • Lead improvements to Customer Stat SLA's which have kept the HD still in Australia
  • Helpdesk Migrations
  • Korea and Thailand helpdesk moved to Sydney.
  • Developed and maintained documentation for the Help Desk team processes and procedures.
  • Ensured that all Help Desk personnel met performance standards in terms of quality and turnaround time of customer requests.
  • Recruited, trained, managed, evaluated, coached, mentored and motivated Help Desk staff members.
  • Resolved escalated customer issues requiring special attention or expertise.
  • Prepared reports summarizing help desk activity including call volumes, response times.
  • Developed programs designed to increase user knowledge base on available technology solutions.
  • Conferred with staff, users and management to establish requirements for new systems or modifications.

Principle Consultant - JAPA American Express Helpdesk

IBM/American Express
Sydney, NSW
05.2003 - 05.2005
  • Multiple Call taker of the month
  • Trained / Mentored new starters
  • Worked in multiple projects where IT Support calls were being moved into the JAPA HD from around the JAPA region.
  • Assisted in the troubleshooting of hardware, software, network and peripheral devices.
  • Provided first-level technical support to customers via telephone and email.
  • Monitored active processes on server systems to ensure optimal performance.
  • Resolved customer inquiries regarding usage of computer systems and networks.
  • Generated reports on help desk activities using ticketing software tools.
  • Recommended solutions for improving existing systems and processes.
  • Developed online documentation for common processes for both support staff and end-users.

Helpdesk Analyst - JAPA Helpdesk

American Express
Sydney, NSW
02.2000 - 04.2003
  • Worked on rotating 24 helpdesk.
  • Answered calls from internal Amex users. Supporting the ANZ Sites.
  • Monitored AMEX Mid-range and Mainframe Systems.
  • Changed backup tapes and ran restores of backup over night shift.

Helpdesk Analyst - Night Shift

Alcatel-Lucent
Sydney
08.1999 - 12.1999
  • Helpdesk Support from 12am to 9am
  • Supported Alcatel Mobile infrastructure
  • Responded to incoming calls, emails and tickets from customers seeking technical assistance.
  • Assisted with basic network administration tasks such as adding new users, resetting passwords and configuring accounts.
  • Monitored system performance in order to detect any potential issues before they occurred.

Workshop Manager

Janko Trading
New Plymouth, New Zealand
01.1998 - 06.1999
  • Organized and managed daily workflow of staff members in the workshop.
  • Provided technical support to workshop personnel.
  • Reviewed and approved job orders, estimates, and invoices.
  • Resolved customer complaints regarding product quality or service rendered by the workshop staff.

PC Technician

Janko Trading
New Plymouth, New Zealand
05.1996 - 01.1998
  • Troubleshot and resolved technical issues related to operating systems, software applications and networking equipment.
  • Installed and configured hardware components, such as processors, RAM modules, hard drives, motherboards and video cards.
  • Assessed customer needs to determine best solutions for computer problems.
  • Provided technical assistance over phone or in person when needed.
  • Repaired laptops and desktop PCs that had failed due to virus attacks or physical damage.
  • Set up local area networks with routers, modems, switches and hubs as required.
  • Transported and installed machines to to new sites.
  • Answered emergency calls for equipment repair with prompt arrival to sites on nights, weekends and holidays.

Education

Advance Certificate in Business Studies -

Taranaki Polytechnic
12.1995

7th Form Certificate -

Taumarunui High School
12.1991

Skills

  • Client and Vendor Management
  • Project Management
  • Logistics - Domestic & international
  • Warehouse Management
  • Budgeting & Forecasting
  • SAP - Reporting, Inventory control
  • General IT skills
  • Contract Negotiation
  • PELM/E-Waste Management
  • Call Center Management
  • Customer Service
  • Forklift Operation
  • Warehouse picking
  • Team Player

References

References are available upon request.

Hobbies and Interests

  • Fishing
  • Boating
  • Soccer
  • Traveling

Timeline

Warehouse Operator

Aldi
07.2014 - Current

ANZ GARS Logistics Program Manager

IBM/Geodis
08.2008 - 05.2013

Team Leader - JAPA American Express Helpdesk

IBM
05.2005 - 08.2008

Principle Consultant - JAPA American Express Helpdesk

IBM/American Express
05.2003 - 05.2005

Helpdesk Analyst - JAPA Helpdesk

American Express
02.2000 - 04.2003

Helpdesk Analyst - Night Shift

Alcatel-Lucent
08.1999 - 12.1999

Workshop Manager

Janko Trading
01.1998 - 06.1999

PC Technician

Janko Trading
05.1996 - 01.1998

Advance Certificate in Business Studies -

Taranaki Polytechnic

7th Form Certificate -

Taumarunui High School

Similar Profiles

CREATE PROFILE
Daniel Pearson