Daniel Pun Magar
St James,WA
Summary
Hospitality professional with extensive experience in top hotels across Singapore, specializing in customer service and team collaboration. Expertise in anticipating guest needs and providing exceptional support in fast-paced environments. Demonstrated success in enhancing guest experiences through effective communication and proactive problem-solving. Born and raised in Singapore, English serves as my preferred language despite Nepali being my mother tongue.
Overview
5
5
years of professional experience
Work History
Training Barber
Hair-Play
Lalitpur, Nepal, Bagmati Province
06.2025 - 07.2025
- Communicated effectively with customers to create a pleasant experience.
- Scheduled appointments for clients based on availability of staff members.
- Maintained inventory of supplies such as clippers, scissors and razors.
Intern Barista
Arabica Coffee
Lalitpur, Nepal, Bagmati Province
12.2024 - 01.2025
- Displayed a positive attitude towards customers and co-workers.
- Responded promptly to complaints from guests about food or beverage quality.
- Greeted customers upon arrival in a friendly manner.
Banquet Server
W Hotel Sentosa Cove, Village Hotel Sentosa, Pan Pacific Hotel
Singapore , Singapore
10.2021 - 12.2021
- Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
- Served beverages and appetizers to guests in an efficient manner.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Greeted guests upon arrival and provided assistance throughout the event.
Bell Boy
W Hotel Sentosa Cove
Singapore , Singapore
10.2020 - 01.2021
- Monitored guest check-ins and checked out; assisted with room keys, registration cards.
- Transported guests' luggage to and from their rooms using appropriate equipment such as bell carts or hand trucks.
- Greeted and welcomed guests upon arrival; provided assistance with luggage.
- Assisted hotel guests in any way possible, including providing directions to local attractions, restaurants.
- Delivered messages and packages between departments within the hotel.
- Communicated effectively with other staff members regarding guest needs and requests.
Education
GCE A LEVEL - English General Paper, Chemistry, Physics, Math
GEMS Institute of Higer Education (GIHE)
Nepal08-2024
GCE O LEVELS - English, Math, Humanities, Science, Accounting
Beatty Secondary School
Singapore 09-2021
Bachelor of Science - Bachelors of Computing, Majoring in Cybersequrity
Curtin University
Perth, WASkills
- Customer service and support
- Team collaboration
- Bilingual: English and Nepali
- Understanding of Hindi
- Clear communication
- Have experience in hotel hospitality
Languages
English
Native/ Bilingual
Nepali
Native/ Bilingual
Hindi
Professional
Accomplishments
- IELTS overall band score of 8
- Barista Certification
- Baber Certification
Referral
- Referral by Mr Raja
Timeline
Training Barber
Hair-Play
06.2025 - 07.2025
Intern Barista
Arabica Coffee
12.2024 - 01.2025
Banquet Server
W Hotel Sentosa Cove, Village Hotel Sentosa, Pan Pacific Hotel
10.2021 - 12.2021
Bell Boy
W Hotel Sentosa Cove
10.2020 - 01.2021
GCE A LEVEL - English General Paper, Chemistry, Physics, Math
GEMS Institute of Higer Education (GIHE)
GCE O LEVELS - English, Math, Humanities, Science, Accounting
Beatty Secondary School
Bachelor of Science - Bachelors of Computing, Majoring in Cybersequrity
Curtin University
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