Daniel Rattenbury
Richmond,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Website Manager
Platinum Cosmetics
07.2018 - Current
- Enhanced user experience by optimizing website layouts and navigation features.
- Improved site performance through regular monitoring, updates, and troubleshooting.
- Boosted online engagement with the creation of compelling content, including articles and multimedia elements.
- Managed website projects from inception to completion, ensuring timely delivery and adherence to budget constraints.
Manager
Ziggy Harper PTY LTD
01.2017 - Current
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Live Chat Operator
Unity4
02.2016 - 01.2017
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Improved customer satisfaction by resolving complex issues promptly and professionally.
- Strengthened customer relationships by addressing concerns promptly and providing effective solutions.
- Improved customer satisfaction by implementing strategic account plans and tailored solutions.
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
Telephone Interviewer
ORC International
02.2015 - 02.2016
- Maintaining and building relationships with customers and clients whilst resolving disputes to achieve a satisfactory outcome within the code frame
- Maintained customer database and files to ensure they were up-to-date
- Conducting telephone interviewing with clients to resolve feedback pertaining to quality control checklist within the discussed guidelines
- Broad range of client surveys – warm, cold, inbound and outbound experience.
Bartender
Melbourne Fashion Week
01.2014 - 01.2015
- Setting up event and bar areas in an organized fashion and timely manner
- Strong customer service skills with general public including dispute resolution
- Money handling skills and responsible service of alcohol.
Bartender and Event organization
St Kilda Festival & Film Festival
02.2013 - 02.2014
- Setting up event and bar areas in an organized fashion and timely manner
- Strong customer service skills with general public including dispute resolution
- Money handling skills and responsible service of alcohol.
Helpdesk & Administration
AESC
02.2012 - 12.2013
- Maintaining and building relationships with customers and clients whilst resolving disputes to achieve a satisfactory outcome
- Maintained customer database and files
- Conducting telephone interviewing with clients to resolve feedback issues pertaining to quality control checklist within the discussed guidelines.
Owner/Manager
Shoppingtime & DVD Time
01.2010 - 06.2011
- Developed and maintained essential relationships with a moderate contact base to suppliers and manufacturers
- Managed a large database of consumers and assisted with inquiries, complaints and feedback to maintain positive working relationships and continue to drive sales through an organized framework
- Managed database of inventory, including ordering, sourcing and stock take
- Managed business policy and procedures to stimulate positive growth, productivity and ensure profit margins were maintained.
Education
Diploma of Counselling -
Australian College of Applied Psychology
12.2012
Provide Responsible Service of Alcohol SITHFAB009A -
RSA School Melbourne
2012
Beginner Acting for Film and TV -
Brave Studios Acting Studio
2011
Skills
- Excellent Communication
- Teamwork and Collaboration
- Data Entry
- Interpersonal Communication
References
- Charlie Brain, 0408 373 228, ORC International
- Mike Stevens, 0400 644 857, Platinum Cosmetics
Hobbies and Interests
- Pilates & Yoga
- Skincare and cosmetics
- Film & television
Timeline
Website Manager
Platinum Cosmetics
07.2018 - Current
Manager
Ziggy Harper PTY LTD
01.2017 - Current
Live Chat Operator
Unity4
02.2016 - 01.2017
Telephone Interviewer
ORC International
02.2015 - 02.2016
Bartender
Melbourne Fashion Week
01.2014 - 01.2015
Bartender and Event organization
St Kilda Festival & Film Festival
02.2013 - 02.2014
Helpdesk & Administration
AESC
02.2012 - 12.2013
Owner/Manager
Shoppingtime & DVD Time
01.2010 - 06.2011
Diploma of Counselling -
Australian College of Applied Psychology
Provide Responsible Service of Alcohol SITHFAB009A -
RSA School Melbourne
Beginner Acting for Film and TV -
Brave Studios Acting Studio
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