Daniel Reidy
Boxhill,VIC
Summary
Dynamic Service Advisor with a proven track record at Maserati, excelling in customer service and complaint resolution. Recognised for enhancing operational efficiency and achieving high customer satisfaction ratings. Skilled in workflow management and team collaboration, consistently promoting additional services, while maintaining integrity and trust.
Overview
16
16
years of professional experience
Work History
Assistant Service Manager
Maserati
Melbourne, VIC
03.2022 - Current
- Acting service manager when required.
- Warranty administration and claims.
- Streamlined communication between customers and service teams to improve operational efficiency.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Service Advisor
City Kia
Melbourne, VIC
06.2020 - 03.2022
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated service appointments, ensuring efficient workflow and optimal resource allocation.
- Assisted technicians by documenting service details and maintaining accurate records.
- Developed strong customer relationships to enhance loyalty and satisfaction levels.
- Mentored junior advisors on best practices in customer interaction and problem resolution.
- Implemented process improvements that reduced turnaround time for service requests.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
Road Worthy Tester
Patterson Cheny Holden
Melbourne, VIC
07.2019 - 06.2020
- Mentored junior testers in best practices and efficient testing methodologies.
- Conducted detailed defect analysis to improve product performance, identifying critical bugs before product releases.
Mechanic
Chadstone Toyota
Melbourne, VIC
01.2010 - 04.2019
- Learned safety protocols and proper tool usage for mechanical tasks.
- Assisted in diagnosing vehicle issues using diagnostic tools and equipment.
- Supported senior mechanics in performing routine maintenance and repairs.
- Maintained clean workspace to promote safety and efficiency during repairs.
- Gained familiarity with automotive parts cataloging and inventory management systems.
- Developed understanding of customer service principles within a mechanic shop environment.
Education
Licensed Roadworthy Tester & Administrator -
Kangan Institute
Melbourne, VIC08.2017
Certificate III - Motor Mechanic
Kangan Institute
Melbourne, VIC07.2011
Skills
- Customer service
- Multitasking and organisation
- Computer skills
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
- Team player mentality
- Handling customer complaints
- Complaint resolution
- Workflow management
- Data processing
- Team collaboration
- Warranty claims process management
- Tech-Savvy
- Work prioritisation
Timeline
Assistant Service Manager
Maserati
03.2022 - Current
Service Advisor
City Kia
06.2020 - 03.2022
Road Worthy Tester
Patterson Cheny Holden
07.2019 - 06.2020
Mechanic
Chadstone Toyota
01.2010 - 04.2019
Licensed Roadworthy Tester & Administrator -
Kangan Institute
Certificate III - Motor Mechanic
Kangan Institute