Daniel Rico
Melbourne
Summary
With experience in Business operations and Technology in Indonesia and Australia. I am eager to further develop my skills in these industries. Drawing from my extensive background and strong interpersonal abilities. I am enthusiastic about making a meaningful contribution to any company. When it comes to employment, I excel in teamwork, am a fast learner, and adapt quickly to new environments.
Overview
8
8
years of professional experience
Work History
PAYMENT CLAIM SPECIALIST
DXC Technology
02.2024 - Current
- Processing Payment Claims: Reviewing and processing payment claims submitted by contractors or vendors according to established procedures and timelines, Verification: Verifying the accuracy and completeness of payment claims, ensuring that all necessary documentation and approvals are provided, Documentation: Maintaining accurate records of payment claims, approvals, and related correspondence
- Managed high-volume caseloads effectively, prioritizing urgent cases while maintaining attention to detail for all claims.
- Reduced claim processing time by implementing efficient workflow procedures and organization systems.
- Identified fraudulent activity through meticulous analysis of claim data, protecting company resources from potential losses.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Calculated adjustments, premiums and refunds.
BUSINESS OPERATIONS
Brickworks
02.2023 - 02.2024
- Liaise with business stakeholders and managing calendars, across both businesses, Manage opportunities to grow the business through maintain sustainibility of the business, Organising and maintaining filing systems, managing document control, maintaining stock tiles and ridge, Organising Maintenance Tilers for doing maintenance works to clients, Reporting client updates back to the team on a weekly basis, Manage the provision of Healthcare Consultancy service for to our clients and provide support for Director on a day-to day basis
- Mitigated risks associated with global business operations, implementing appropriate contingency plans when necessary.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Facilitated interdepartmental communication, fostering a collaborative environment that streamlined business operations.
- Managed customer complaints efficiently, resolving issues promptly while minimizing negative impact on business operations.
- Collaborated with cross-functional teams to optimize overall business operations within the area.
BUSINESS OPERATIONS
Practice Partners Healthcare Consultant
08.2022 - 02.2023
- Liaise with business stakeholders and managing calendars, across both businesses, Manage opportunities to grow the business through research, feasibility, and profitability analysis document control, Develop strategies for change and growth, Reporting client updates back to the team on a weekly basis, Manage the provision of Healthcare Consultancy service for to our clients and provide support for Director on a day-to day basis
- Collaborated cross-functionally to ensure seamless integration of technology systems into business operations.
- Helped local clients expand business operations through targeted advertising.
- Supported business operations by coordinating travel arrangements and accommodations for executives.
- Implemented data-driven improvements for CRM processes, improving overall business operations.
BUSINESS OPERATIONS
Estia Health Aged Care
01.2022 - 08.2022
- Managing office supplies stock and placing orders, Preparing regular reports on expenses and office budgets, Organising and maintaining filing systems, managing document control and rostering, Maintaining individual, team and company calendars and scheduling appointments, Preparing and formatting documents, reports and presentations, Updating office policies and communicating them to the wider team
- Streamlined incident response procedures, minimizing the impact of security breaches on business operations.
- Implemented risk management strategies to mitigate potential issues within business operations proactively.
- Reduced downtime, ensuring uninterrupted business operations through diligent monitoring and troubleshooting of network issues.
- Helped local clients expand business operations through targeted advertising.
SOFTWARE QUALITY ASSURANCE ANALYST
Cardbey
06.2020 - 03.2021
- Assessed security vulnerabilities by conducting thorough penetration testing, ensuring software applications were free from potential threats and risks.
- Test the product on Website, Desktop, or Mobile with manual method/automation
- Demonstrated adaptability by quickly learning new technologies and applying acquired skills to effectively test various software applications across diverse industries.
- Contributed to continuous process improvement initiatives, recommending enhancements to the QA workflow based on lessons learned from past projects.
SENIOR SOFTWARE QUALITY ASSURANCE ANALYST
MOKA Point Of Sale (Part Of GOTO)
10.2017 - 06.2019
- Led successful integration testing efforts, ensuring compatibility between different system components before deployment.
- Optimized testing methodologies by continually refining processes based on industry best practices and emerging technologies.
- Performed extensive regression testing after each release cycle to identify potential areas for improvement and maintain software stability.
- Monitored defect tracking systems, enabling prompt resolution of reported issues and maintaining high-quality standards.
- Developed comprehensive test plans and cases, resulting in thorough coverage of all software components.
SOFTWARE QUALITY ASSURANCE ANALYST
OVO
02.2017 - 08.2018
- Assessed security vulnerabilities by conducting thorough penetration testing, ensuring software applications were free from potential threats and risks.
- Participated actively in Agile Scrum meetings, consistently meeting sprint goals and contributing valuable insights during planning sessions.
- Demonstrated adaptability by quickly learning new technologies and applying acquired skills to effectively test various software applications across diverse industries.
- Develop SIT and/or UAT document for internal and external.
- Support all internal (Technical, Operation, Marketing, Finance and Customer End)
SOFTWARE QUALITY ASSURANCE ANALYST
HSBC Bank
08.2016 - 02.2017
- Demonstrated adaptability by quickly learning new technologies and applying acquired skills to effectively test various software applications across diverse industries.
- Participated actively in Agile Scrum meetings, consistently meeting sprint goals and contributing valuable insights during planning sessions.
- Enhanced software quality by meticulously reviewing code and identifying potential flaws.
- Supported project managers in establishing realistic timelines by providing accurate estimates for QA tasks and deliverables.
- Communicated effectively with cross-functional teams, facilitating timely resolution of reported defects while maintaining a positive working relationship among team members.
Education
Bachelor of Science - Major Information Technlogy
Binus University
Jakarta, ID01.2016
Skills
- Data Analysis: Google Sheet, Microsoft Excel, SQL
- Project Management Tools: Jira, Trello, Salesforce, Zoho CRM, SAP, Oracle NetSuite
- Test Automation Skills: Selenium, Appium
Accomplishments
- Star of The Month 2018 - Software QA Tech Department (Moka)
Languages
English (Native)
Native or Bilingual
Indonesian (Native)
Native or Bilingual
Timeline
PAYMENT CLAIM SPECIALIST
DXC Technology
02.2024 - Current
BUSINESS OPERATIONS
Brickworks
02.2023 - 02.2024
BUSINESS OPERATIONS
Practice Partners Healthcare Consultant
08.2022 - 02.2023
BUSINESS OPERATIONS
Estia Health Aged Care
01.2022 - 08.2022
SOFTWARE QUALITY ASSURANCE ANALYST
Cardbey
06.2020 - 03.2021
SENIOR SOFTWARE QUALITY ASSURANCE ANALYST
MOKA Point Of Sale (Part Of GOTO)
10.2017 - 06.2019
SOFTWARE QUALITY ASSURANCE ANALYST
OVO
02.2017 - 08.2018
SOFTWARE QUALITY ASSURANCE ANALYST
HSBC Bank
08.2016 - 02.2017
Bachelor of Science - Major Information Technlogy
Binus University
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