Daniel Ryan
Colyton,NSW
Summary
Highly experienced sales and customer service professional with over a decade of expertise in leadership, sales, and client retention. Proven track record of exceeding sales targets, leading high-performing teams, and delivering exceptional customer satisfaction. Recognised for outstanding performance and contributions in diverse roles, with a focus on training, mentoring, and process improvement.
Overview
19
19
years of professional experience
Work History
Senior Contact Centre Sales Agent
Westfund Health Insurance
03.2020 - Current
- Deliver outstanding customer service, addressing diverse inquiries, resolving concerns, and promoting tailored health insurance solutions
- Consistently achieve the highest sales conversion rates company-wide, demonstrating exceptional sales acumen and rapport-building skills
- Spearhead training and on-boarding programs for new staff, ensuring a seamless transition and delivering comprehensive broker channel introductions
- Serve as a key contributor to organisational initiatives, including active participation in the Community Grants Committee and multiple focus groups to improve processes and member experiences
- Recognised for excellence with the Pony Award and consistently positive member survey feedback
NSW Sales Team Leader
ACM Parts
07.2019 - 01.2020
- Managed, motivated, and drove performance across four NSW sales sites, fostering a culture of collaboration and excellence
- Identified coaching opportunities and provided tailored development for sales agents through call-coaching, monthly reviews, and one-on-one sessions
- Acted as the primary escalation point for customer concerns, resolving issues promptly to maintain satisfaction
- Reported daily, weekly, and monthly sales performance metrics to the Senior Leadership Team, including the CEO, supporting strategic decision-making
- Represented the company at trade shows and conferences to drive brand awareness and build industry connections
Director
DJ & IK Enterprises Pty Ltd
08.2017 - 06.2019
- Successfully owned and operated a courier franchise, delivering parcels to businesses and residences while exceeding service expectations
- Conducted cold calls to develop new business leads and expanded the customer base through relationship-building and efficient service delivery
- Managed end-to-end business operations, including invoicing, financial management, and dispute resolution
- Maintained high operational efficiency, enabling more time to focus on growing and strengthening client relationships
Sales Representative
Compass Home and Lifestyle
10.2016 - 07.2017
- Engaging with sales leads from various channels to identify and sell solar systems tailored to household or business needs
- Following up with potential customers via phone, email, or in-person visits after the initial contact
- Participating in training sessions led by the Sales Manager and owner to stay updated on new products developments, including solar batteries, hot water systems, and pool pumps
- Addressing and resolving customer complaints to ensure satisfaction and maintain trust
- Generating sales through referrals from satisfied customers
- Organising and managing leads using spreadsheets and calendars for effective tracking and follow-up
Sales Manager
Get Qualified Australia
05.2016 - 09.2016
- Led a high-performing sales team to achieve individual and collective KPIs, ensuring operational efficiency across the call centre
- Provided strategic leadership by identifying growth opportunities, coaching staff, and delivering tailored training programs
- Streamlined CRM processes and maintained accurate sales pipelines to support informed decision-making
- Collaborated with the marketing team to identify advertising opportunities and drive increased lead generation
Territory Manager
Rentokil
06.2015 - 04.2016
- Managed a portfolio of existing customers while scoping new business opportunities through cold calling and lead generation
- Achieved sales targets by identifying customer needs and delivering tailored solutions
- Built strong client relationships to ensure customer satisfaction and repeat business
- Worked collaboratively with service teams to ensure seamless delivery of products and services
Sales Manager / Sales Agent / Retention Agent
Greenstone Financial Services
01.2010 - 05.2015
- Progressed through multiple roles, demonstrating adaptability and expertise in sales, retention, and team management
- As Sales Manager, coached and mentored a team of sales agents, conducted performance reviews, and implemented strategies to improve results
- As Sales Agent, consistently achieved KPIs, including premium sales, conversion rates, and Quality Assurance standards
- As Retention Agent, handled cancellation queries and provided solutions to retain policies, resolving conflicts to maintain strong client relationships
- Played a pivotal role in training new hires and fostering a performance-driven team culture
Office Administrator
National Meat Industry Training Council
08.2005 - 12.2009
- Oversaw office operations, including IT systems, administrative tasks, and event coordination for national conferences
- Maintained accurate records, processed orders, and managed inventory to support project success
- Acted as the first point of contact for office inquiries, providing professional support to staff and stakeholders
- Contributed to project success by organising resources, scheduling meetings, and delivering presentations at conferences
Education
Certificate IV - Frontline Management
KI Solutions
01.2012
Certificate III - Customer Contact
KI Solutions
01.2012
Certificate IV - Financial Services
TAFE NSW - Western Sydney Institute
01.2009
Certificate III - Business Administration
TAFE NSW - Western Sydney Institute
01.2006
Skills
- Sales strategy and conversion optimisation
- Staff training and development
- Customer retention and conflict resolution
- CRM tools and data analysis
- Objection handling
- Process improvement and reporting
- Operational management and leadership
- Relationship building
Accomplishments
- Pony Award Winner (Westfund Health Insurance)
- Consistently highest sales conversion rate (Westfund Health Insurance)
- Multiple Difference Maker Award nominations (Westfund Health Insurance)
- Consistently recognised for positive member feedback and exceptional customer service
Timeline
Senior Contact Centre Sales Agent
Westfund Health Insurance
03.2020 - Current
NSW Sales Team Leader
ACM Parts
07.2019 - 01.2020
Director
DJ & IK Enterprises Pty Ltd
08.2017 - 06.2019
Sales Representative
Compass Home and Lifestyle
10.2016 - 07.2017
Sales Manager
Get Qualified Australia
05.2016 - 09.2016
Territory Manager
Rentokil
06.2015 - 04.2016
Sales Manager / Sales Agent / Retention Agent
Greenstone Financial Services
01.2010 - 05.2015
Office Administrator
National Meat Industry Training Council
08.2005 - 12.2009
Certificate IV - Frontline Management
KI Solutions
Certificate III - Customer Contact
KI Solutions
Certificate IV - Financial Services
TAFE NSW - Western Sydney Institute
Certificate III - Business Administration
TAFE NSW - Western Sydney Institute
Similar Profiles
Monika ZakalMonika Zakal
Sales and Service Team Leader at Westfund Health InsuranceSales and Service Team Leader at Westfund Health Insurance
Nicole BuesnelNicole Buesnel
NSW Care Centre Operations Manager at Westfund Health InsuranceNSW Care Centre Operations Manager at Westfund Health Insurance
Jenni TinkJenni Tink
Optical Dispenser at Westfund Eye Care DubboOptical Dispenser at Westfund Eye Care Dubbo
Alex HedgesAlex Hedges
Shift Manager at TradezoneShift Manager at Tradezone
Gokcer MericGokcer Meric
Director of Operations at MEGA BIN SERVICESDirector of Operations at MEGA BIN SERVICES