Daniel Said
LURNEA,NSW
Summary
As a retail worker at Kmart for 1 year, I developed strong customer service skills by assisting shoppers, managing transactions, and resolving complaints efficiently. I gained experience in inventory management working on the floor, and maintaining store presentation. This background honed my ability to work in fast-paced environments, collaborate with a team, and handle various customer interactions with professionalism and a positive attitude.
Overview
2
2
years of professional experience
Work History
Pool Maintenance Technician
Jims Pools
11.2023 - 02.2024
- Trained new pool technicians on company policies, procedures, and best practices for maintaining high-quality pools and spas
- Performed routine maintenance on pool systems to prevent malfunctions or breakdowns
- Demonstrated professionalism while representing company during interactions with clients or other stakeholders involved in project completion
- Assisted with opening and closing seasonal pools following established procedures
Picker Packer/RF Scanner
National Workforce
10.2022 - 03.2023
- Reported low stock levels and replenished inventory
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Supported order fulfillment objectives by memorising specific inventory locations of high-demand SKUs
Tower Technician
Best Wishes Towing
01.2022 - 12.2022
- Communicated with project managers regarding progress updates, potential delays, or safety concerns
- Monitored inventory levels of tools, materials, and personal protective equipment PPE
- Repaired or replaced damaged components after severe weather events or natural disasters
- Coordinated with other teams during new site construction or major upgrades of existing sites
Retail Worker
Big W Liverpool
01.2022 - 12.2022
- Met and exceeded assigned goals established by management
- Navigated multiple computer applications while conversing with customers
- Complied with data security and confidentiality policies to safeguard customer information
- Displayed positive, professional and empathetic tone to deliver consistently superior service
- Resolved customer concerns, following internal database prompts and company scripts
- Took ownership over customer concerns, following issues through to resolution
Education
HSC - ATAR
Casula High School
11.2021
Skills
- Payment Processing
- Call logging
- Team Leading
- Time Management
- Sales Techniques
- Team Coordination
Languages
English
References
Younesse Lemma (Big W Operations Manager) - 0451 747 544
Mahdi Elarjoun (National Workforce TL) - 0452 323 335
Timeline
Pool Maintenance Technician
Jims Pools
11.2023 - 02.2024
Picker Packer/RF Scanner
National Workforce
10.2022 - 03.2023
Tower Technician
Best Wishes Towing
01.2022 - 12.2022
Retail Worker
Big W Liverpool
01.2022 - 12.2022
HSC - ATAR
Casula High School
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