Daniel Elliot-Serafin
Gold Coast,QLD
Summary
Adept at load monitoring and excelling in conflict resolution, I significantly enhanced customer satisfaction at all my roles through efficient route management and professional service. My experience spans various roles, demonstrating versatility and a commitment to excellence. I bring a proven track record of achievements, including improving operational efficiency and customer service standards.
Overview
10
10
years of professional experience
Work History
Call Center Representative
Foundevour
Robina, QLD
11.2024 - Current
- Offered resolutions to de-escalate calls and solve customer issues.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
Driver
COPE
YATALA, QLD
06.2024 - 11.2024
- Assisted in loading and unloading vehicles to ensure safe transport of goods.
- Utilized GPS navigation systems to plan efficient routes for deliveries.
- Participated in training sessions regarding safe driving practices and defensive driving techniques.
- Enhanced customer satisfaction by providing courteous and professional service.
Driver
TOLL personel
Gold Coast, QLD
01.2020 - 02.2024
- Maintained delivery schedules without compromising safety.
- Kept accurate records of deliveries and customer signatures.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Delivered packages to customers in a timely and efficient manner.
Student
Griffith University
Gold Coast, QLD
03.2018 - 10.2019
- I initiated studies in the Mechanical Engineering Honors program at Griffith University.
Dock Hand
TOLL
Gold Coast, QLD
04.2015 - 04.2017
- Checked cargo before transportation and determined if items adhered to proper regulation standards.
- Worked closely with supervisors to ensure timely completion of tasks.
- Used electric forklifts and electric pallets to safely move pallets.
- Coordinated with other departments to ensure smooth operation of the docks.
Kitchen Hand
Bettys Burgers
Surface Paradise, QLD
08.2015 - 03.2016
- Cleaned and sterilized dishes, countertops, and utensils to prevent bacteria growth.
- Contributed to menu planning by providing input on dish preparation and presentation.
- Participated in receiving deliveries and organizing supplies in storage areas.
- Assisted in food preparation tasks such as washing, peeling, cutting, and basic cooking under chef's guidance.
Skills
- Load monitoring
- Route management
- Heavy lifting
- Basic vehicle maintenance
- Valid Driver's license
- Conflict resolution
Accomplishments
- I was Captain of multiple sports teams growing up including South Coast and Queensland Swimming teams
Timeline
Call Center Representative
Foundevour
11.2024 - Current
Driver
COPE
06.2024 - 11.2024
Driver
TOLL personel
01.2020 - 02.2024
Student
Griffith University
03.2018 - 10.2019
Kitchen Hand
Bettys Burgers
08.2015 - 03.2016
Dock Hand
TOLL
04.2015 - 04.2017
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