Jorden Harris
Customer Experience Manager
Beveridge,VIC
Summary
Successful Owner/Operator with 10 years in Tiler. Expert in all facets of Floor and Wall Tiling industry, including insights on competitors and clientele. Charismatic leader with innate ability to maintain professional relationships and negotiate beneficial deals. Proven track record of consistently driving profitability, with history of bringing in over $150k annually.
Overview
17
17
years of professional experience
Work History
Owner/Operator
D Tilers
Various, Victoria
01.2010 - Current
- Placed marble and tiles into place using spacers to achieve proper spacing for grout application.
- Used power wet saws and tile cutters to cut tiles to specifications for projects.
- Leveled surfaces using plywood and mortar prior to laying marble and tile.
- Planned and handled more than 20 installation jobs each month.
- Followed all general safety measures to ensure that tools and machinery were used properly and to avoid mishaps.
- Updated logs and completed timely job paperwork.
- Used schematic diagrams to plan work.
- Used safe lifting, equipment and behavioral practices.
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
- Worked with major customers to understand requirements and provide exceptional service.
Customer Service Representative
McDonalds
Morwell, VIC
01.2007 - 12.2009
- Submitted completed orders quickly to maximize delivery efficiency.
- Capitalized on upsell opportunities by suggesting best-fit offerings from available company products and services.
- Delivered prompt service to prioritize customer needs.
- Delivered high quality product in an efficient time frame.
Education
High School Diploma - undefined
Kurnai College
Churchill, VIC2008
Skills
- Financial analysis
- Operations oversight
- Safety procedures
- Document control
- Chemical handling
- Planning and scheduling
- Problem resolution
- Team upskilling
Timeline
Owner/Operator
D Tilers
01.2010 - Current
Customer Service Representative
McDonalds
01.2007 - 12.2009
High School Diploma - undefined
Kurnai College
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